Abigail Williams
Grapevine,US
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Messina’s Shoe Repair
11.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Sales associate
Victoria's Secret
02.2022 - 10.2022
- Helped customers navigate store, complete sales, and process returns.
- Created great customer experiences with personalized sales support.
- Informed customers of promotions and special offers to increase sales.
- Assisted customers with sales and service needs.
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Built attractive displays and merchandised products.
Sales associate
Bath & Body Works
05.2021 - 12.2021
- Helped customers find specific products, answered questions and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Customer service associate
GV/ HEB Martial Arts
03.2019 - 04.2021
- Answered phones and resolved customer issues and complaints.
- Drove sales by identifying customer needs and making product and service referrals.
- Maintained knowledge of products and services to promote, upsell, and cross-sell.
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
Education
High School Graduate - undefined
Colleyville Heritage High School
04.2021
Skills
- Hospitality and accommodation
- Strong communication
- Meeting deadlines
- Service-oriented
- Positive and professional
Timeline
Front Desk Supervisor
Messina’s Shoe Repair
11.2022 - Current
Sales associate
Victoria's Secret
02.2022 - 10.2022
Sales associate
Bath & Body Works
05.2021 - 12.2021
Customer service associate
GV/ HEB Martial Arts
03.2019 - 04.2021
High School Graduate - undefined
Colleyville Heritage High School