Bradie Evans
Grapevine,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Bartender
Veterans of Foreign Wars #10454
Grapevine, Texas
01.2022 - Current
- Managed bar tabs accurately and processed cash and credit card transactions efficiently.
- Maintained composure during peak hours, enhancing customer service experiences.
- Engaged customers in friendly conversation to create enjoyable bar atmosphere.
- Multitasked effectively in fast-paced environment to ensure smooth operations.
- Coordinated special events to increase customer attendance and revenue.
- Balanced daily registers and produced sales reports for management review.
- Adhered to alcohol awareness procedures for managing intoxication and guest safety.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Willhoites Restaurant
Grapevine, Texas
11.2019 - 04.2022
- Maintained cleanliness and organization of bar area throughout service hours.
- Engaged customers to deliver exceptional service and foster rapport.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new bartenders on drink preparation and service protocols.
- Greeted customers while providing outstanding customer service.
- Developed strong working relationships with colleagues through effective communication.
- Processed payments accurately and efficiently using POS system.
Assistant General Manager
Growlerusa
The Colony, Texas
11.2017 - 10.2019
- Developed operational strategies to enhance customer satisfaction and drive growth.
- Coordinated daily staff schedules to optimize performance and availability.
- Trained new employees on policies and customer service excellence.
- Resolved customer complaints promptly while maintaining professionalism.
- Ensured consistent adherence to customer service standards.
- Managed store operations, including staff supervision and scheduling.
- Identified customer needs to deliver targeted product solutions and promotions.
- Analyzed financial data and prepared comprehensive reports for senior management.
Education
High School Diploma -
W.H Ford High School
Quinlan, TX05-2004
Skills
- Customer relationship management
- Conflict resolution
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Critical thinking
- De-escalation techniques
- Payment processing
- Computer proficiency
- Call center operations
- Customer relations
- Verbal and written communication
- Professional telephone demeanor
- Data entry
- Hospitality and accommodation
References
References available upon request.
Timeline
Bartender
Veterans of Foreign Wars #10454
01.2022 - Current
Bartender
Willhoites Restaurant
11.2019 - 04.2022
Assistant General Manager
Growlerusa
11.2017 - 10.2019
High School Diploma -
W.H Ford High School