CSR - Customer Service Representative
General Dynamics Information Technology
Waco, TX
01.2014 - 01.2016
- Delivered customer service to consumers navigating options for affordable health insurance.
- Assisted customers with inquiries, ensuring timely resolution of issues and enhancing overall satisfaction.
- Utilized CRM software to track customer interactions, improving response efficiency and information accuracy.
- Resolved product-related issues by conducting research and collaborating with technical teams for effective solutions.