Abigail Zambrano
San Antonio,TX
Summary
Accomplished Retail Store Manager with a proven track record at AT&T, enhancing customer engagement through strategic planning and exceptional service. Skilled in relationship building and problem-solving, I've driven team performance and exceeded sales goals by fostering a positive and professional work environment. Expert in customer service and sales, committed to achieving business objectives with innovative marketing strategies.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
AT&T
10.2020 - Current
- Drove team performance by implementing motivational strategies and fostering positive work environment.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provide developmental support to help promote employees
- Assisted in recruiting, hiring and training of team members.
Retail Assistant Manager
AT&T
05.2018 - 10.2020
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Provided side by side documentation to help provide Store Manager with accountability
- Increased sales through effective table touches.
- Delivered support to enhance representative numbers.
- Contributed to events designed to boost store performance.
Sales Representative
AT&T
09.2015 - 05.2018
- Increased customer engagement by implementing personalized follow-up strategies.
- Developed strong client relationships for long-term loyalty and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Contributed to outdoor campaigns aimed at improving in-store numbers.
Education
Bachelor -
University of Pan American
Edinburg, TX08.2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Product sales
- Strategic planning
- Building rapport
- Verbal and written communication
- Positive and professional
Accomplishments
- Promoted to Flagship location SW Military
- 2024 Protection Champ for HTP
- 2024 Graduate of MDP
- My leadership and influential skills, including mentorship and performance coaching has helped develop team members to successful promotions.
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
AT&T
10.2020 - Current
Retail Assistant Manager
AT&T
05.2018 - 10.2020
Sales Representative
AT&T
09.2015 - 05.2018
Bachelor -
University of Pan American