Abigail Zischang
Hatfield,PA
Summary
I started my journey at an elderly home and fell in love with helping other people, I also took care of my grandmother who had Alzheimer's Disease. I worked here for almost a year before changing my career path and working in the restaurant industry as a server. I have been serving customers at the Bonefish Grill for about 2 years. About 5 and a half months ago I was promoted to Assistant Managing. I am now looking for a full-time job with a consistent schedule.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Bonefish Grill
Montgomeryville, PA
09.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations with customers.
- Assigned work and monitored the performance of other employees.
- Supervised daily operations, including assigning duties to employees.
- Resolved customer complaints requiring management-level escalation.
- Completed thorough opening shifts to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Acted as the 'final checkpoint' between the kitchen and dining room, ensuring all food orders are prepared correctly, plated neatly, and sent out to the correct tables on time.
- Handled money thoroughly when opening the restaurant, and providing checkouts for employees.
Restaurant Server
Bonefish Grill
Montgomeryville, PA
01.2023 - Current
- Increased sales by upselling menu items and enhancing customer dining experiences.
- Built warm connections with customers, creating regular relationships, and consistent sales.
- Maintained a clean and sanitary dining environment by wiping dining room tables, washing hands frequently, and sterilizing silverware pieces.
- Noted special customer requests, bringing them to the kitchen to execute the perfect dining experience.
- Sustained calm manners during conversations with angry guests, directing those clients to the appropriate manager.
- Maintained detailed knowledge of specials and currently available items on the menu to provide guests with informative descriptions.
- Performed dining room side work, such as refilling condiments, sweeping, polishing glassware, and creating silverware packages.
- Operated POS systems to cash out customer checks, and complete order transactions.
Care Assistant/Waitstaff
The Willows Assisted Living and Memory Care
Hatfield, PA
08.2021 - 05.2022
- Prepared meals according to dietary needs of the residents and patients.
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Encouraged independence among residents and patients whenever possible.
- Served meals and assisted immobile or disabled individuals with eating.
- Created special relationships with residents
Education
High School Diploma -
Bucks County Community College
Perkasie, PASkills
- Elderly care
- Reliability and punctuality
- Compassionate care
- Verbal and written communication
- Alzheimer's care
- Team leadership
- Decision-making
- Staff development
- Money handling
- Team motivation
- Customer service
Timeline
Assistant Manager
Bonefish Grill
09.2024 - Current
Restaurant Server
Bonefish Grill
01.2023 - Current
Care Assistant/Waitstaff
The Willows Assisted Living and Memory Care
08.2021 - 05.2022
High School Diploma -
Bucks County Community College