Abigail Zorne
Greenfield,IN
Summary
Dynamic leader with proven expertise in operations management and customer service excellence honed at Popeyes® Louisiana Kitchen. Excelled in food safety compliance and team leadership, significantly improving customer satisfaction. Skilled in policy implementation and adept at handling customer complaints, fostering a culture of high-quality service and team cohesion.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Fast Food Manager
Popeyes® Louisana Kitchen
02.2022 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Fast Food Worker
Popeyes® Louisana Kitchen
02.2021 - 08.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Sales Associate
Goodwill Store
03.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelors - Criminal Justice
Indiana Wesleyan University
Marion, IN 09.2023 - 12.2026
High School Diploma -
Greenfield Central High School
Greenfield06-2023
Skills
- Operations Management
- Food Preparation
- Food Safety Compliance
- Customer complaint handling
- Team Management
- Team Leadership
- Verbal and written communication
- Policy Implementation
- Customer Service
Timeline
Bachelors - Criminal Justice
Indiana Wesleyan University
09.2023 - 12.2026
Fast Food Manager
Popeyes® Louisana Kitchen
02.2022 - Current
Fast Food Worker
Popeyes® Louisana Kitchen
02.2021 - 08.2022
Sales Associate
Goodwill Store
03.2020 - 01.2021
High School Diploma -
Greenfield Central High School