Tatiana Colbert
Lutz,FL
Summary
Proven leader in fast-paced environments. Skilled in POS system operations and issue resolution. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Structured Crew Manager skillful in recruiting, training and scheduling 15 employees, investigating and resolving quality and service complaints.
Overview
4
4
years of professional experience
Work History
Fast Food Manager
Taco Bell
Tulsa, OK
02.2023 - 03.2024
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Medical leave
Tulsa, OK
01.2023 - 02.2023
Had surgery
Sales Associate
Walmart
Tulsa, OK
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Panara Bread
Tulsa, OK
01.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Car Hopper
Sonics Drive In
Tulsa, OK
02.2020 - 07.2021
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
- Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
- Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
- Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
Education
Associate of Arts - Criminal Justice
Alabama State University
Montgomery, AL12.2027
High School Diploma -
Broken Arrow High School
Broken Arrow, OK06.2023
Skills
- Health and Safety Regulations
- Operations Management
- Food Preparation
- Food Safety Compliance
- Store maintenance
- Customer Service
- Cash Register Operation
- Cash handling and management
- Basic Math Competence
- Issue Resolution
- Cash Drawer Balancing
- POS system operations
Timeline
Fast Food Manager
Taco Bell
02.2023 - 03.2024
Medical leave
01.2023 - 02.2023
Sales Associate
Walmart
10.2022 - 01.2023
Cashier
Panara Bread
01.2022 - 10.2022
Car Hopper
Sonics Drive In
02.2020 - 07.2021
Associate of Arts - Criminal Justice
Alabama State University
High School Diploma -
Broken Arrow High School