Lahcen Chetouani
Mayfield Heights,OH
Summary
Dedicated Fast Food Manager known for exceptional leadership and operational oversight. Experienced in implementing effective service strategies and maintaining sanitation standards. Ready to drive excellence in customer service and operational performance.
Dynamic Fast Food Manager with over 17 years of experience in restaurant operations. Skilled in problem-solving, quality control, and staff training. Committed to improving customer satisfaction and operational efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Fast Food Manager
SUBWAY®Restaurants
Warrensville Heights, OH
09.2008 - 03.2026
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on food safety and quality standards.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed employee schedules to maintain adequate staffing during peak hours.
- Collaborated with suppliers to negotiate favorable terms and maintain product quality.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
High School Diploma -
Cuyahoga Community College
Cleveland, OHSkills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Calm and pleasant demeanor
- Quality control
- Problem-solving
- Safe food handling
- Money handling
- Sanitation
- Customer service
- Restaurant operations management
- Performance improvement
- Catering coordination
- Kitchen equipment operation and maintenance
- Trained in performance and wage reviews
Languages
Arabic
Native or Bilingual
Timeline
Fast Food Manager
SUBWAY®Restaurants
09.2008 - 03.2026
High School Diploma -
Cuyahoga Community College