Abigail Zurko
Dillsburg,PA
Summary
Dynamic employee with a proven track record at DSW, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and maintained organized environments. Skilled in time management and product management, driving operational efficiency and fostering employee engagement. Committed to delivering high-quality service and achieving business goals.
Overview
11
11
years of professional experience
Work History
Sales Representative
L. L. Bean
Mechanicsburg , PA
10.2025 - Current
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to maintain an organized and welcoming store environment.
- Assisted in inventory management by restocking shelves and tracking product levels.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Manager Lead
DSW
Camp Hill, PA
11.2021 - 10.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed floorstock to have easily accessible product with clear pricing.
- Managed daily store operations and ensured compliance with company policies.
Customer Service Representative
Giant Food Stores
02.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Handled money for PA Lottery, Western Union, and money orders.
- Handled money for PA Lottery, Western Union, and money
Brand Associate
Old Navy
10.2014 - 02.2021
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
Education
Tulpehocken High School
Bernville, PASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Product management
- Cash handling procedures
References
Jillian Batzler
(717) 648-2193
Trish Gwozdecki
(717) 648-8136
Marly Taylor
(717) 385-7453
Timeline
Sales Representative
L. L. Bean
10.2025 - Current
Manager Lead
DSW
11.2021 - 10.2025
Customer Service Representative
Giant Food Stores
02.2021 - 11.2021
Brand Associate
Old Navy
10.2014 - 02.2021
Tulpehocken High School