Abigail Nichols
Owosso,MI
Summary
Diligent sales representative with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
10
10
years of professional experience
Work History
Supervisor/Lead Customer Service Representative
Barnes & Noble Education
04.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Liaised with sales, management teams, and affiliate stores to develop solutions and accomplish shared objectives.
- Increased online sales efficiency by implementing effective marketing strategies, timely customer service, and managing promotional campaigns.
- Participated in physical inventory counts and store openings within affiliate stores.
Optometric Technician
America’s Best Contact & Eyeglasses
09.2017 - 03.2018
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Acquainted patients with procedures and explained purpose of testing to establish consent and understanding.
- Contributed to a positive work environment by actively participating in team meetings and collaborating with optometry staff to reach personal and team goals.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
Childcare Provider
Noah’s Ark Children’s Center
04.2015 - 10.2015
- Maintained a child-friendly environment with access to outdoor activities for children aged 2-12.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Liaised with parents and guardians to discuss child progress.
Education
Bachelor of Arts - Community And Human Services
Sienna Heights University
Lansing, MI05-2020
Associates Degree - General Studies
Lansing Community College
Lansing, MI01.2014
Skills
- Expertise in customer service and sales
- Efficient time management and organizational abilities
- Analytical reasoning
- Creative problem solver
- Excellent communication and interpersonal skills
- Training and mentoring
- Strategic planning
Timeline
Supervisor/Lead Customer Service Representative
Barnes & Noble Education
04.2018 - Current
Optometric Technician
America’s Best Contact & Eyeglasses
09.2017 - 03.2018
Childcare Provider
Noah’s Ark Children’s Center
04.2015 - 10.2015
Bachelor of Arts - Community And Human Services
Sienna Heights University
Associates Degree - General Studies
Lansing Community College
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