Abigail Nelson
High Point,North Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AllState
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Shift Leader
Chick-fil-A
12.2017 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
Education
Associate of Science - Criminal Justice
Guilford Technical Community College
Greensboro, NC12.2025
Associate of Science - Criminal Justice
Alamance Community College
Graham, NCSkills
- Call Management
- Information Security
- Account updating
- Problem Resolution
- Microsoft Office Suite
- Payment Processing
- Product and service solutions
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
Certification
- Property & Casualty License - NC Department of Insurance
Timeline
Customer Service Representative
AllState
03.2023 - Current
Shift Leader
Chick-fil-A
12.2017 - 03.2023
Associate of Science - Criminal Justice
Guilford Technical Community College
Associate of Science - Criminal Justice
Alamance Community College
- Property & Casualty License - NC Department of Insurance
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