Abigale Quesenberry
Babson Park,FL
Summary
Motivated professional with experience in customer service and sales. Skilled in time management and collaborative problem-solving, contributing to streamlined operations and high customer satisfaction. Seeking to leverage expertise to enhance team performance and service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wawa
Ashland, VA
08.2024 - 02.2025
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed cash transactions accurately, ensuring compliance with financial protocols.
- Processed food orders efficiently, maintaining high standards of service and quality.
- Trained new staff on customer service procedures, improving team performance and efficiency.
- Collaborated with team members to streamline operations, reducing wait times during peak hours.
- Prepared high-quality espresso beverages following established recipes and standards.
Sales Associate
Cedar Fair
Doswell, VA
02.2021 - 01.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of park attractions and promotions, effectively communicating details to guests.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to meet daily sales targets through strategic merchandising and upselling.
- Participated in inventory management tasks, contributing to stock organization and replenishment efforts.
- Handled guest feedback promptly, resolving issues to maintain high levels of customer satisfaction.
Education
High School Diploma -
Hanover High School
Hanover, VASkills
- Customer service
- Active listening
- Critical thinking
- Multitasking
- Outgoing personality
- Teamwork and collaboration
- Time management
- Project multitasking and prioritization
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Memorized ingredients and recipes for 6 specialty drinks.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- ServSafe Food Handler License - 3 Years
Timeline
Customer Service Representative
Wawa
08.2024 - 02.2025
Sales Associate
Cedar Fair
02.2021 - 01.2023
High School Diploma -
Hanover High School