Abigale Strohmetz
Abilene
Summary
Accomplished Shift Manager at IHOP with a proven track record in employee training and customer service excellence. Expert in inventory control and cash handling, I significantly improved team performance and customer satisfaction. Skilled in decision-making and staff development, I excel in high-pressure environments, ensuring operational efficiency and positive outcomes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Shift Manager
IHOP
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled inventory count, truck orders as well as bank deposits and invoices.
To-Go Server
Cotton Patch Cafe
08.2022 - 06.2024
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Shift Leader
IHOP
06.2020 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Server
IHOP
05.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma -
Dysart High School
El Mirage, AZSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Team development
- Staff training and onboarding
- Inventory control
- Documentation and reporting
- Schedule management
Timeline
Shift Manager
IHOP
06.2024 - Current
To-Go Server
Cotton Patch Cafe
08.2022 - 06.2024
Shift Leader
IHOP
06.2020 - 06.2022
Server
IHOP
05.2019 - 06.2020
Diploma -
Dysart High School