ABIGAYLE SHUMWAY
Graham,US
Summary
Compassionate, detail-oriented phlebotomist who recently completed phlebotomy training and brings 8+ years of customer-facing experience. Proficient in venipuncture and capillary draws, specimen handling and accurate labeling, infection control, and EHR documentation, known for calm patient interactions, efficient throughput, and reliable sample integrity in fast-paced clinical settings.
Overview
12
12
years of professional experience
Work History
Cashier & Appointment coordinator & barista
Mercedes Benz of Tacoma
Fife, Wa
01.2023 - Current
- Reviewed appointment lead-times and adjusted scheduling blocks to align technician availability, producing more predictable service windows and fewer reschedules.
- Proactively contacted customers for pending appointments and recommended routine maintenance, encouraging follow-through and strengthening repeat service relationships.
- Delivered friendly barista service and personalized interactions that elevated guest satisfaction and reinforced regular customer return visits.
Retail Associate
Desert Sun
Puyallup, US
05.2025 - 11.2025
- Led targeted customer outreach on loyalty perks and promotions to deepen engagement and encourage repeat visits.
Shift Supervisor / Barista
Gravity Coffee
07.2014 - 06.2025
- Manage a team of baristas during a shift
- Ensure that the store runs smoothly and efficiently
- Provide excellent customer service
- Maintain a positive work environment
- Ensure adherence to company policies
Barista
Better Days Coffee Co
Spanaway, Wa
07.2023 - 01.2024
- Crafted specialty beverages, enhancing customer satisfaction and boosting daily sales.
- Streamlined order processes, reducing wait times and elevating service efficiency.
- Collaborated with team to maintain stock levels, ensuring consistent product availability.
- Trained new staff on coffee preparation techniques, fostering a skilled and cohesive team.
- Implemented feedback mechanisms, leading to improved customer experience and loyalty.
Barista
Dutch Bros Coffee
04.2022 - 08.2023
- Manage a team of baristas during a shift
- Ensure that the store runs smoothly and efficiently
- Provide excellent customer service
- Maintain a positive work environment
- Ensure adherence to company policies
Receptionist / Front Desk
Sillito Chiropractic & Wellness
05.2019 - 07.2021
- Greet, assist, and schedule new and existing patients
- Work at a leading health and wellness clinic
Zoo Guide
Point Defiance Zoo and Aquarium
04.2017 - 05.2019
- Answer questions about animal facts
- Assist with activities in animal exhibit areas
- Perform beach cleanup projects
Education
High School Diploma -
Spanaway Lake High School
Phlebotomy
Tacoma Phlebotomy Training School
Tacoma, United States01.2026
Skills
- Time Management
- Customer Engagement
- Organizational Skills
- Training and Development
- Multitasking
- Adaptability
- Customer Service
- Sales
- Inventory Control
- Cash Handling
- Customer Retention
- Specimen handling
- Patient care
- Order of draw
- Venipuncture
- HIPAA
- Quality control
- Medical records management
Interests
Relaxing on my down time, Spending time with family, Photography, Snowboarding, Volunteering, Content creation, Entrepreneurship, Hiking, Dog sitting
Timeline
Retail Associate
Desert Sun
05.2025 - 11.2025
Barista
Better Days Coffee Co
07.2023 - 01.2024
Cashier & Appointment coordinator & barista
Mercedes Benz of Tacoma
01.2023 - Current
Barista
Dutch Bros Coffee
04.2022 - 08.2023
Receptionist / Front Desk
Sillito Chiropractic & Wellness
05.2019 - 07.2021
Zoo Guide
Point Defiance Zoo and Aquarium
04.2017 - 05.2019
Shift Supervisor / Barista
Gravity Coffee
07.2014 - 06.2025
Phlebotomy
Tacoma Phlebotomy Training School
High School Diploma -
Spanaway Lake High School