ABIGAYLE SHUMWAY
Graham,WA
Summary
Motivated and compassionate Phlebotomy Technician graduate seeking an opportunity to begin a career in healthcare. Brings over five years of customer service experience, demonstrating strong communication skills, professionalism, attention to detail, and the ability to remain calm in fast-paced environments. Eager to apply phlebotomy training, patient care skills, and a strong work ethic to provide safe, efficient, and compassionate service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Espresso Stop
Tacoma, Washington
01.2026 - Current
- Delivered excellent customer service by actively engaging with patrons to foster a welcoming atmosphere.
- Ensured cleanliness and organization of coffee shop environment to enhance customer experience.
- Supported inventory management and stock replenishment to maintain product availability.
- Followed health and safety guidelines in food preparation areas.
- Maintained calm demeanor during high-volume periods and special events.
Cashier & Appointment coordinator & barista
Mercedes Benz of Tacoma
10.2025 - 03.2026
- Proactively contacted customers for pending appointments and recommended routine maintenance, encouraging follow-through and strengthening repeat service relationships.
- Reviewed appointment lead-times and adjusted scheduling blocks to align technician availability, producing more predictable service windows and fewer reschedules.
- Delivered friendly barista service and personalized interactions that elevated guest satisfaction and reinforced regular customer return visits.
- Collaborated with team members to ensure smooth daily operations during peak hours.
Retail Associate
Desert Sun
05.2025 - 11.2025
- Conducted customer outreach on loyalty perks and promotions to enhance engagement and drive repeat visits.
- Assisted customers in product selection and answered inquiries about merchandise.
- Maintained store cleanliness and organized product displays for improved accessibility.
- Operated point-of-sale systems to process transactions accurately and efficiently.
Shift Supervisor / Barista
Gravity Coffee
06.2024 - 06.2025
- Led team of baristas to achieve smooth shift operations
- Coordinated store activities to enhance efficiency and customer experience
- Provide excellent customer service
- Cultivated teamwork and collaboration among staff to improve service quality
- Ensure adherence to company policies
Barista
Better Days Coffee Co
07.2023 - 07.2024
- Crafted specialty beverages, enhancing customer satisfaction and boosting daily sales.
- Streamlined order processes, reducing wait times and elevating service efficiency.
- Collaborated with team to maintain stock levels, ensuring consistent product availability.
- Trained new staff on coffee preparation techniques, fostering a skilled and cohesive team.
- Implemented feedback mechanisms, leading to improved customer experience and loyalty.
Barista
Dutch Bros Coffee
04.2022 - 08.2023
- Manage a team of baristas during a shift
- Ensure that the store runs smoothly and efficiently
- Provide excellent customer service
- Created a welcoming atmosphere for employees and customers
- Ensure adherence to company policies
Receptionist / Front Desk
Sillito Chiropractic & Wellness
05.2019 - 07.2021
- Greet, assist, and schedule new and existing patients
- Work at a leading health and wellness clinic
Zoo Guide
Point Defiance Zoo and Aquarium
04.2017 - 05.2019
- Answered visitor questions on animal facts to enhance educational experience
- Assisted with activities in animal exhibit areas to engage visitors and promote conservation awareness
- Performed beach cleanup projects to protect local wildlife habitats and maintain ecosystem health
Education
Phlebotomy Certificate - Phlebotomy
Tacoma Phlebotomy Training School
Tacoma, United States02-2026
High School Diploma -
Spanaway Lake High School
Skills
- Time management and multitasking
- Customer engagement and service
- Organizational skills and adaptability
- Training and development
- Team collaboration and support
- Specimen handling and venipuncture
- Patient care and quality control
- HIPAA compliance
- Attention to detail in medical records management
- Medical terminology expertise
Hobbies and Interests
Relaxing on my down time, Spending time with family, Photography, Snowboarding, Volunteering, Content creation, Entrepreneurship, Hiking, Dog sitting
EMPLOYMENT HISTORY
01-2023
Certification
- National Certified Phlebotomy Technician - CPT
- Washington State Medical Assistant Phlebotomist Certification License
Timeline
Barista
Espresso Stop
01.2026 - Current
Cashier & Appointment coordinator & barista
Mercedes Benz of Tacoma
10.2025 - 03.2026
Retail Associate
Desert Sun
05.2025 - 11.2025
Shift Supervisor / Barista
Gravity Coffee
06.2024 - 06.2025
Barista
Better Days Coffee Co
07.2023 - 07.2024
Barista
Dutch Bros Coffee
04.2022 - 08.2023
Receptionist / Front Desk
Sillito Chiropractic & Wellness
05.2019 - 07.2021
Zoo Guide
Point Defiance Zoo and Aquarium
04.2017 - 05.2019
Phlebotomy Certificate - Phlebotomy
Tacoma Phlebotomy Training School
High School Diploma -
Spanaway Lake High School