Abigayle Tomko
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Specialist
Sonobello
01.2024 - Current
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments, filed medical records, and assisted with approximately 55 check-in/out procedures daily.
- Coordinated with clinical staff to ensure seamless handoffs between departments during patient''s stay at the facility.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Night Manager
City Wide Facility Solutions
07.2021 - 01.2024
- Maintain 50 accounts with a billing amount of $80,000 a month
- Managing multiple IC crews from Jacksonville to Lake city
- Excellent communication skills
- Responsible for any & all operations within an account
- Knowledgeable about chemical cleanings & procedures
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Server/Bartender
DEERCREEK COUNTRY CLUB
04.2020 - 07.2021
- Maintained Knowledge of 20+ menu items weekly
- Maintained relationships with members to ensure a satisfactory service
- Retain and accommodate any requests from members
- Arranged banquets, weddings and many other events
- Efficient in money handling
14E
US Army
01.2019 - 04.2020
- Works efficiently in high stress situations
- Awarded Platoon Guard & promoted after basic training
- Ability to follow instructions
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Day Hab Staff / House Management
New Horizons Developmental Providers
07.2018 - 08.2019
- Worked with 10 individuals in a workshop setting
- Assisted with day-to-day transportation
- Worked in individuals' homes with adults with cognitive impairments
- Assisted and supervised with everyday activities, such as; cooking, cleaning and preparing/planning
- Healthy meals and routines.
- Implemented strategies on community outings
- Assisted with money management and social relationships
- Engaged and assisted with conversations dealing with other residents and staff
- Administered medications
- Filled out data sheets and tracked client's behaviors and activities for the day
Education
High school or equivalent -
Claymont High School;
Uhrichsville, OH05.2017
Skills
- Microsoft programs
- Scheduling
- Organizational Skills
- Verbal and written communication
- Multitasking Abilities
Certification
Drivers License
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Experience Specialist
Sonobello
01.2024 - Current
Night Manager
City Wide Facility Solutions
07.2021 - 01.2024
Server/Bartender
DEERCREEK COUNTRY CLUB
04.2020 - 07.2021
14E
US Army
01.2019 - 04.2020
Day Hab Staff / House Management
New Horizons Developmental Providers
07.2018 - 08.2019
Drivers License
High school or equivalent -
Claymont High School;
Similar Profiles
Heather HughesHeather Hughes
Esthetician at SonobelloEsthetician at Sonobello
Shanelee ContrerasShanelee Contreras
Surgical Housekeeper at SonobelloSurgical Housekeeper at Sonobello
Ashley OreAshley Ore
Licensed Practical Nurse, Lead Clinician at SonobelloLicensed Practical Nurse, Lead Clinician at Sonobello