Abigayle Tomko
Jacksonville,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Specialist
Sonobello
Jacksonville, FL
01.2024 - Current
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments, filed medical records, and assisted with approximately 55 check-in/out procedures daily.
- Coordinated with clinical staff to ensure seamless handoffs between departments during patient''s stay at the facility.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Night Manager
City Wide Facility Solutions
Jacksonville, FL, US
07.2021 - 01.2024
- Maintain 50 accounts with a billing amount of $80,000 a month
- Managing multiple IC crews from Jacksonville to Lake city
- Excellent communication skills
- Responsible for any & all operations within an account
- Knowledgeable about chemical cleanings & procedures
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Server/Bartender
DEERCREEK COUNTRY CLUB
Jacksonville, FL, US
04.2020 - 07.2021
- Maintained Knowledge of 20+ menu items weekly
- Maintained relationships with members to ensure a satisfactory service
- Retain and accommodate any requests from members
- Arranged banquets, weddings and many other events
- Efficient in money handling
14E
US Army
Lawton, OK, US
01.2019 - 04.2020
- Works efficiently in high stress situations
- Awarded Platoon Guard & promoted after basic training
- Ability to follow instructions
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Day Hab Staff / House Management
New Horizons Developmental Providers
Canton, OH, US
07.2018 - 08.2019
- Worked with 10 individuals in a workshop setting
- Assisted with day-to-day transportation
- Worked in individuals' homes with adults with cognitive impairments
- Assisted and supervised with everyday activities, such as; cooking, cleaning and preparing/planning
- Healthy meals and routines.
- Implemented strategies on community outings
- Assisted with money management and social relationships
- Engaged and assisted with conversations dealing with other residents and staff
- Administered medications
- Filled out data sheets and tracked client's behaviors and activities for the day
Education
High school or equivalent -
Claymont High School;
Uhrichsville, OH05.2017
Skills
- Microsoft programs
- Scheduling
- Organizational Skills
- Verbal and written communication
- Multitasking Abilities
Certification
Drivers License
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Patient Experience Specialist
Sonobello
01.2024 - Current
Night Manager
City Wide Facility Solutions
07.2021 - 01.2024
Server/Bartender
DEERCREEK COUNTRY CLUB
04.2020 - 07.2021
14E
US Army
01.2019 - 04.2020
Day Hab Staff / House Management
New Horizons Developmental Providers
07.2018 - 08.2019
High school or equivalent -
Claymont High School;