ABIGELLE BELCHER
Comcast
Las Vegas,NV
1
Certification
5
years of professional experience
PROACTIVE SALES RETENTION REPRESENTATIVE AND KEY PROBLEM SOLVER SEEKING A POSITION IN RETENTION TO ACHIEVE CHALLENGING SALES TARGETS. ENERGETIC, ENTHUSIASTIC, AND READY TO BE PART OF A GROWING TEAM OF SALESPEOPLE. STELLAR NEGOTIATING SKILLS PARTNERED WITH HIGH EMPATHY TO GAIN BUY IN AND BRING CUSTOMERS ALONG.
Work History
Business Customer Experience Representative
11 Months- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Navigated complex billing systems to provide accurate account information.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Analyzed customer feedback to identify trends and recommend improvements.
- Streamlined communication workflows, reducing response times for customer queries.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company's services.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Customer Retention Specialist
2 Years 7 Months- Provided excellent customer service to meet and exceed established goals and performance levels in customer retention and sales.
- Provide excellent customer service while demonstrating a strong knowledge of products and competitors' products to prevent customer from departing the company.
- Promoted all relevant marketing campaigns with the goal of retaining/adding all products and services.
- Provide excellent customer service while demonstrating a strong knowledge of products and competitors' products to prevent customer from departing the company.
- Utilized my knowledge of services to build value in our products. Exhibit expertise and keen insight to guide customers into sales which resulted in consistently high performance for monthly metrics.
- Meeting unexpected situations with integrity when customers are frustrated. Display empathy to deescalate any conversation.
- Demonstrated teamwork to ensure a great customer and overall experience at work.
- Implemented performance tactics to reduce customer disconnections.
- Ensured the team is motivated. Assisting in driving results and Team performance with peer-to-peer coaching and side by sides with provided solutions.
Education
Associate of Science - Psychology
CURRENT/STILL ATTENDING
Skills
Icoms Ice
Conflict Resolution
Customer insight
Multitasking
Composed under pressure
Bundle Builder
Café
Workflow Management
Product Knowledge
Complaint resolution
Frictionless
Microsoft Word
Customer needs assessment
Certification
Arts and Science Associates Degree (2020)
Timeline
Business Customer Experience Representative
Comcast
10.2025 - CurrentRead More
Customer Retention Specialist
Cox Communications
01.2022 - 08.2024Read More
Northern Oklahoma College
Associate of Science from Psychology
Read More
Relevant Experience
Title: Business Customer Experience Representative (CB Loyalty)