Jeremy Ines
Las Vegas,NV
Summary
Senior Sales Support Specialist focused on the development and integration of new programs and processes throughout Cox Communications
Overview
7
7
years of professional experience
Work History
Senior Sales Support Specialist
Cox Communications
02.2020 - Current
- Pioneered Cox Mobile development via direct team work w/ICE, ICOMS, Fraud, and Salesforce teams to establish processes and procedure including Order Entry, Skip Accounts, and Employee Retail Handoff
- Lead the creation of the Salesforce Orchestration Errors Resolution Team
- Implemented ICE Integration into DSCC agent processes by creating learning content, knowledge distribution by way of direct training, and regular meetings with ICE team to develop ICE program
- Facilitated the training of 250+ loaned representatives during the transition to working from home in the midst of the COVID19 Pandemic
Inbound/DSCC Sales Agent
Cox Communications
06.2016 - 02.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Resolved complaints to satisfy customers and encourage future transactions
- Processed customer order, quote, and return transactions and offered additional products and services
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV06.2012
Skills
- ICE/ICOMS Expert
- Salesforce Expert
- Order Express Expert
- Advanced knowledge of Microsoft (Word, Excel, PowerPoint)
Activities/ Certifications
- 2022/2023 Change Network Participant
- 2022 Career Connect Beta Test Participant
- DSCC SWOG Governance Board Member
- ICE Development Champion
- Salesforce/Mobile Escalation POC
Timeline
Senior Sales Support Specialist
Cox Communications
02.2020 - Current
Inbound/DSCC Sales Agent
Cox Communications
06.2016 - 02.2020
High School Diploma -
Basic Academy Of Int'l Studies High School
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