Abijah Rushin
Marietta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Superica
Rocket Farms Restaurant
09.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server Trainer
Hudson Grille Kennesaw
09.2022 - 11.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
Server Trainer
Cracker Barrel
04.2022 - 05.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed and implemented comprehensive training program for new servers.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
Server Trainer
Ike’s Cafe And Grille
09.2020 - 04.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided coaching and mentoring to employees.
- Conducted monthly meetings with servers to review procedures and improve service.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Analyzed and evaluated training effectiveness and program outcomes.
Education
September 2022
High School Diploma -
Southeast Raleigh High School
Raleigh, NC05.2020
Skills
- Calm Under Pressure
- Multitasking Abilities
- Relationship Building
- Decision-Making
- Cultural Awareness
- Clerical Support
- Attention to Detail
Timeline
Superica
Rocket Farms Restaurant
09.2023 - Current
Server Trainer
Hudson Grille Kennesaw
09.2022 - 11.2023
Server Trainer
Cracker Barrel
04.2022 - 05.2023
Server Trainer
Ike’s Cafe And Grille
09.2020 - 04.2022
High School Diploma -
Southeast Raleigh High School
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