Abimbola Omotayo
Conyers,GA
Summary
Proactive leader skilled in team leadership and goal setting. Enhanced service delivery through effective training programs and customer feedback analysis, driving improvements in client satisfaction and loyalty.
Dynamic sales and customer support manager with a focus on goal setting and staff development. Experienced in executing strategic sales plans and analyzing customer feedback to enhance service quality, leading to increased market share and client loyalty.
Overview
9
9
years of professional experience
Work History
Manager, Sales and Customer Support
AKINBIM INCORPORATED
Lithonia, GA
05.2020 - Current
- Led customer support team to enhance service delivery and resolve client issues efficiently.
- Developed training programs to improve sales techniques and product knowledge among staff.
- Implemented CRM systems for streamlined customer interactions and improved data management.
- Analyzed customer feedback to identify trends, driving improvements in service quality and satisfaction.
- Executed strategic sales plans, resulting in increased market share and enhanced customer loyalty initiatives.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
Elderly Caregiver
KADAN HOME CARE
Duluth, GA
05.2018 - 09.2019
- Assisted clients with daily living activities, promoting independence and comfort.
- Provided companionship and emotional support to enhance quality of life.
- Monitored health and safety conditions, ensuring compliance with care standards.
- Administered medications according to prescribed schedules, maintaining accuracy in dosage.
- Documented client progress and incidents, reporting findings to healthcare professionals as needed.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Caregiver
Home Instead Senior Care Home
Atlanta, GA
07.2017 - 06.2018
- Provided compassionate companionship to seniors, enhancing their emotional well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Maintained a safe and clean environment, adhering to health and safety standards.
- Communicated effectively with family members regarding client needs and progress.
- Supported medication management by ensuring timely reminders for clients.
- Engaged clients in stimulating activities to encourage cognitive functions and social interaction.
- Collaborated with healthcare professionals to implement personalized care plans.
- Documented client progress and changes in condition accurately for review by supervisors.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Certificate - CERTIFIED NURSING ASSISTANT
PREMIER MEDICAL CAREERS
Conyers, GA07-2017
Bachelor of Science - ESTATE MANAGEMENT
UNIVERSITY OF LAGOS
LAGOS,NIGERIA07-2014
DIPLOMA IN LOCAL GOVERNMENT STUDIES -
UNIVERSITY OF IFE
03-2002
High School Diploma -
ILESA GRAMMER SCHOOL
NIGERIA05-1995
Skills
- Documentation and reporting
- Goal setting
- Staff development
- Customer relationship management (CRM)
- Sales techniques
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Professional Working
Timeline
Manager, Sales and Customer Support
AKINBIM INCORPORATED
05.2020 - Current
Elderly Caregiver
KADAN HOME CARE
05.2018 - 09.2019
Caregiver
Home Instead Senior Care Home
07.2017 - 06.2018
Certificate - CERTIFIED NURSING ASSISTANT
PREMIER MEDICAL CAREERS
Bachelor of Science - ESTATE MANAGEMENT
UNIVERSITY OF LAGOS
DIPLOMA IN LOCAL GOVERNMENT STUDIES -
UNIVERSITY OF IFE
High School Diploma -
ILESA GRAMMER SCHOOL