ABIN ZHAO

• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.

Responsible for new student reception，Pre-registration.

Submit every social security number application for each student to the Italian Social Security Bureau.

Gather real estate rental information to assist international students in finding housing.

Contact embassies abroad to assist with international student visa issues.

Assist international students to fill out residence forms and contact the Immigration Bureau and the Police Department to coordinate the adjustment of international students' status

• Collaborated with team members to achieve a cohesive and efficient store environment.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Assisted customers with prompt and polite support in-person and via telephone.

• Managed budgets effectively, ensuring cost-effective allocation of resources across various projects.
• Improved stakeholder satisfaction with consistent progress updates and prompt resolution of concerns.
• Mitigated risks by identifying potential issues early on and implementing contingency plans as needed.
• Enhanced team collaboration by organizing regular meetings, fostering open communication, and promoting knowledge sharing among team members.