Abiodun Akinola
Queens,NY
Summary
Epic Credentialed Trainer and Healthcare Technology Specialist with 6+ years of experience supporting enterprise system implementations, workflow optimization, and end-user adoption across multiple Epic modules. Certified CISA and CISM professional with expertise in data integrity, system validation, compliance alignment, and technology enablement. Experienced in collaborating with cross-functional teams to improve operational efficiency, and ensure accurate system utilization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EPIC CREDENTIALED TRAINER – AMBULATORY
Hackensack Meridian Health
10.2023 - Current
- Delivered 50+ live and virtual training sessions to physicians, nurses, and administrative staff, improving system adoption and reducing workflow-related errors during go-live.
• Designed role-based curriculum covering workflows, configuration, and best practices for Epic Ambulatory.
• Served as primary escalation resource during implementation, resolving configuration and workflow issues.
• Collaborated with IT and operational leadership to optimize workflows and enhance usability. - Developed strong relationships with clients as an expert consultant on various aspects of their Epic implementation journey.
- Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules.
EPIC CREDENTIALED TRAINER – CADENCE
RWJBH - Monmouth Medical Center
04.2023 - 10.2023
- Built strong relationships with key stakeholders by consistently demonstrating subject matter expertise and professionalism in all interactions.
- Developed interactive training materials supporting scheduling, registration, and intake workflows.
- Supported go-live activities, system optimization, and workflow refinement.
- Evaluated user proficiency and productivity metrics to enhance operational efficiency.
- Streamlined training processes by regularly updating instructional materials based on end-user feedback and system enhancements.
EPIC CREDENTIALED TRAINER – PROFESSIONAL BILLING
Mosaic Health
12.2022 - 04.2023
- Conducted comprehensive billing workflow training focused on coding accuracy and revenue optimization.
- Supported claim denial resolution and documentation improvement initiatives.
EPIC CREDENTIALED TRAINER – HOSPITAL BILLING
St. Mary Medical Center
10.2021 - 08.2022
- Delivered in-depth hospital billing training covering charge capture, claim submission, and denial management.
- Provided hands-on system navigation support during implementation phases.
- Improved user confidence and reduced post-implementation support tickets.
- Conducted post-training assessments to measure effectiveness and adoption.
EPIC CREDENTIALED CONSULTANT – RADIANT
Lehigh Valley Health
01.2021 - 10.2021
- Provided end-user support during go-live for imaging workflows.
- Developed training materials for radiology teams and imaging staff.
- Supported workflow customization and optimization initiatives.
- Evaluated adoption metrics and adjusted training strategy accordingly.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Education
Bachelor of Science - Computer Information Systems
Columbia Southern University
Orange Beach, AL10-2021
Skills
- Healthcare Technology Implementation
- AI & Technology Adoption Support
- Workflow Optimization & Process Improvement
- Data Integrity & System Validation
- End-User Training & Enablement
- Cross-Functional Collaboration
- System Troubleshooting & Issue Resolution
- Adult learning principles
- HIPAA compliance
- Clinical documentation
Certification
CISRCP- Certified Information Systems Risk and Compliance Professional - Feb 2016
ITIL – Information Technology Infrastructure Library Certificate – July 2020
CompTIA Security+ - Oct 2020
CISM - Certified Information Security Manager – February 2022
CISA - Certified Information Systems Auditor – March 2022
Timeline
EPIC CREDENTIALED TRAINER – AMBULATORY
Hackensack Meridian Health
10.2023 - Current
EPIC CREDENTIALED TRAINER – CADENCE
RWJBH - Monmouth Medical Center
04.2023 - 10.2023
EPIC CREDENTIALED TRAINER – PROFESSIONAL BILLING
Mosaic Health
12.2022 - 04.2023
EPIC CREDENTIALED TRAINER – HOSPITAL BILLING
St. Mary Medical Center
10.2021 - 08.2022
EPIC CREDENTIALED CONSULTANT – RADIANT
Lehigh Valley Health
01.2021 - 10.2021
Bachelor of Science - Computer Information Systems
Columbia Southern University
Technology & Systems
Epic Systems (Ambulatory, Cadence, Clindoc, Beaker, Prelude, Radiant, Hospital Billing, Professional Billing)
EHR Workflow Configuration | Revenue Cycle Management | Clinical Documentation Systems
Learning Management Systems | Microsoft Office Suite | IT Governance Frameworks