Abiodun D. Aro
Odenton,Nigeria
Summary
Dynamic and results-driven Environmental Biology graduate with over two years of diverse experience in agriculture, environmental management, business support solutions, and the insurance sector. Proven expertise in customer relationship management, organizational administration, and operations management, complemented by a strong ability to coordinate material resources to enhance productivity and drive organizational success. A track record of positively impacting the bottom line and increasing profitability underscores a commitment to excellence. Eager to leverage quality management and problem-solving skills in a globally competitive environment that values initiative and independence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative Intern
Wireless Vision
Silver Spring, MD
05.2025 - 08.2025
Customer Service Officer
LOTUS BANK, IDUMAGBO, LAGOS
Idumagbo, Lagos
09.2021 - 03.2025
- Effectively managed customer relationships with new and existing customers through effective information management
- Collated data, analyzed customers’ feedback and recommend customer experience improvement and retention strategies
- Professionally resolved customers’ complaint, proffered timely response to customers’ requisition and followed through resolution
- Successfully reduced customers’ complaints through excellent experience and client relationship management
Supervisor
SERIKIARO FOODS, IKORODU, LAGOS
Ikorodu, Lagos
11.2020 - 04.2021
- Aligning individuals’ performance expectation with organization goals
- Ensuring that performances goals are clearly communicated and current
- Providing assistances, guidance, and coaching support as needed
- Providing fair, constructive, and timely feedback towards performances expectations and goals
- Conducting performances evaluation according to established systems
Educator (NYSC)
MBANNAMBE COMMUNITY SECONDARY SCHOOL, GBOKO, BENUE STATE
Gboko, Benue State
11.2019 - 11.2020
- Teaching according to the educational needs, abilities and achievement of the individual students and groups of students
- Sharing in any possible and reasonable way in the effective management, organization, order, and discipline of the school
- Assessing, recording, and reporting on the development, progress, attainment, and behaviour of one’s students
- Planning, preparing and delivered lessons to all students
Motor Claims Assistant (Graduate Intern)
LEADWAY ASSURANCE COMPANY, LAGOS
Lagos
06.2019 - 11.2019
- Take responsibility for various administration tasks including scanning, claims record keeping and manual claims processing tasks to support the claims adjusting functions
- Investigate and prepare reports for all denials of claims and settlements and provide update on all files and recommend reserve changes to all claims
- Manage and distribute all incoming mails and perform research on all claim numbers and utilize all automated computer systems
- Administer and settle all claims effectively and inform all customers and claimants for any denial on claims
- Resolving any issues or complaints as positively as possible
Education
HND - Environmental Biology
YABA COLLEGE OF TECHNOLOGY
Yaba01.2018
ND - Agricultural Technology
YABA COLLEGE OF TECHNOLOGY
Yaba01.2015
Skills
- STRATEGIC SKILLS : Motor Claims Analyst Educator Environmental Management Agriculturalist Business Support Solutions
- IT TOOLS/SOFTWARE : MS Word MS Excel MS PowerPoint Internet Applications
- LEADERSHIP SKILLS : Analytical Thinking Problem Solving Interpersonal skills Decisiveness Resourcefulness Team Leadership
Certification
NATIONAL YOUTH SERVICE CORP Discharge Certificate 2020
Hobbies and Interests
Meeting People | Touring | Research
Timeline
Sales Representative Intern
Wireless Vision
05.2025 - 08.2025
Customer Service Officer
LOTUS BANK, IDUMAGBO, LAGOS
09.2021 - 03.2025
Supervisor
SERIKIARO FOODS, IKORODU, LAGOS
11.2020 - 04.2021
Educator (NYSC)
MBANNAMBE COMMUNITY SECONDARY SCHOOL, GBOKO, BENUE STATE
11.2019 - 11.2020
Motor Claims Assistant (Graduate Intern)
LEADWAY ASSURANCE COMPANY, LAGOS
06.2019 - 11.2019
HND - Environmental Biology
YABA COLLEGE OF TECHNOLOGY
ND - Agricultural Technology
YABA COLLEGE OF TECHNOLOGY