ABIOLA CRAIG
West Haverstraw,NY
Summary
At Essilorluxottica, for a decade , I excelled as a Customer Care Coordinator, where I streamlined communication with the finance department, enhancing problem resolution efficiency. Known for developing empathetic client relationships and surpassing service standards, I combine data analysis expertise with exceptional verbal and written communication skills, contributing significantly to team morale and training initiatives.
Overview
10
10
years of professional experience
Work History
Customer Care Coordinator
Essilorluxottica
09.2014 - Current
.
- Closely liaised with finance department on accounts on credit hold and streamlined communication for faster problem resolution and reinstatement,
- Efficiently navigated multiple databases and software programs , while assisting customers from various labs and maximizing productivity without sacrificing quality of service.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solution
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Insurance
University of Lagos
Lagos Nigeria.Graduate Certificate - Risk Management
Kaplan University
Interior Design
New York Institute of Art And Design
New York, NY10-2025
Skills
- Data Analysis
Proficient in analyzing quantitative and qualitative data to drive decisions and improvements
Reporting
Experienced in creating detailed reports ,communicating findings and recommendations to management
Technical Proficiency
Familiar with Excel ,microsoft word
Communication
Strong Verbal and written communication skills with the ability to present complex information clearly
Timeline
Customer Care Coordinator
Essilorluxottica
09.2014 - Current
Bachelor of Science - Insurance
University of Lagos
Graduate Certificate - Risk Management
Kaplan University
Interior Design
New York Institute of Art And Design