Summary
Overview
Work History
Education
Skills
Certification
Awards
ADDITIONAL INFORMATION
Timeline
Generic

Abiola Lawal

Houston

Summary

Dynamic and results-driven professional with a strong background in customer service, honed at RAO AUTOS. Expert in troubleshooting and hardware configuration, complemented by exceptional relationship-building skills. Proven ability to enhance client satisfaction and optimize network performance, ensuring seamless operations and user guidance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Rep.

RAO AUTOS
01.2022 - Current
  • Managed customer relationships to ensure satisfaction and loyalty.
  • Identified client needs and recommended suitable products or services.
  • Built strong relationships with clients to understand their needs and preferences.

Correctional Officer

TDCJ Huntsville Unit
Huntsville
01.2021 - Current
  • Securing offenders from getting to the free world to keep society safe.

Warehouse Associate

DB Schenker Logistics
Ontario
12.2018 - 06.2020
  • Responsible for picking and loading
  • Maintained a safe working environment
  • Inbound and outbound (dock)

Computer Engineering

Self Employed
10.2011 - 11.2017
  • Conducted troubleshooting and repairs on faulty hardware units.
  • Provided technical support to team members during project phases.
  • Installed, configured, maintained, and repaired computer systems and peripheral equipment.
  • Performed preventive maintenance on computers and other electronic devices.
  • Ensured all hardware was compatible with the operating system being used by the customer.
  • Analyzed and resolved technical issues related to computer hardware.

Education

Certifications - Information Technology

My Computer Career
Houston, TX
08-2022

Bachelor's - Science Information Technology

Grand Canyon University
Arizona City, AZ
10.2021

National Diploma - Computer Engineering

Federal Polytechnic Mubi
Mubi
02.2013

High school or equivalent - science

Loyola college
Oyo
09.2001

Skills

  • Workstation setup and configuration
  • Hardware functionality checks
  • Software installation and configuration
  • Network performance optimization
  • Network security and privacy
  • User orientation and guidance
  • Upgrade and maintenance scheduling
  • Troubleshooting and problem resolution
  • Repair and maintenance logging
  • Customer service and support
  • Issue resolution strategies
  • Equipment inventory management

Certification

  • CompTIA A+ (Core 1&2) Certified
  • AZ-900 (Microsoft Azure Fundamentals) Certified
  • SC-900 (Microsoft Security, Compliance, and Identity) in view

Awards

The National Society of Collegiate Scholars (NSCS), June 2020, “Member, The National Society of Collegiate Scholars (NSCS) at (GRAND CANYON UNIVERSITY). Invitation only and selected among the top 10% of the nation’s most capable first-and-second year academic achievers. Membership represents my commitment to scholarship, leadership, and community service.

ADDITIONAL INFORMATION

  • Core Skills
  • Corel Draw
  • Computer Maintenance and Installation
  • Microsoft word
  • Effective use of the internet

Timeline

Sales Rep.

RAO AUTOS
01.2022 - Current

Correctional Officer

TDCJ Huntsville Unit
01.2021 - Current

Warehouse Associate

DB Schenker Logistics
12.2018 - 06.2020

Computer Engineering

Self Employed
10.2011 - 11.2017

Certifications - Information Technology

My Computer Career

Bachelor's - Science Information Technology

Grand Canyon University

National Diploma - Computer Engineering

Federal Polytechnic Mubi

High school or equivalent - science

Loyola college

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