Abiola Olowoboye
Mansfield,TX
Summary
Proven Delivery Manager with a track record of enhancing customer satisfaction and streamlining delivery processes at FFE Transportation.Leveraged GPS navigation and problem-solving skills to mitigate risks and improve efficiency. Known for exceptional teamwork, collaboration, and a customer-centric approach, resulting in significant service quality improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Delivery Driver
FFE Transportation Services
Dallas, TX
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Manager
Huru Global LLC
Midlothian, TX
02.2015 - 12.2023
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
Delivery Courier
Adobet Llc
Dallas, TX
01.2009 - 01.2014
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Driver / Messenger
Brinks Armored
Atlanta GA
12.2004 - 12.2008
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Associate Of Applied Business - Estate Management
Osun State College of Technology
Lagos Nigeria 06.1999
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Safe driving
- Problem-solving
- Punctual and reliable
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- GPS navigation
- Heavy lifting
- Order picking and processing
- Delivery scheduling
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Safe driver training
- Commercial driving
Certification
Professional Driver with
Class A CDL license Acquired
Timeline
Delivery Driver
FFE Transportation Services
01.2024 - Current
Delivery Manager
Huru Global LLC
02.2015 - 12.2023
Delivery Courier
Adobet Llc
01.2009 - 01.2014
Driver / Messenger
Brinks Armored
12.2004 - 12.2008
Associate Of Applied Business - Estate Management
Osun State College of Technology