ABIOLA SALAU

Handled 45+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Directed my supervision and interest in the company's ethics, services to better serve consumers efficiently.

Managed documentation processes with ServiceNow and achieved a 98% on-time submission rate for customs clearance.

Utilized Excel to organize and streamline data entry processes, resulting in a 33% improvement in efficiency.

Great knowledge in basic information software like the Servicenow, okta, NLAD, NICE.inContact .

Efficient with Microsoft team, Microsoft word, Microsoft Excel, Microsoft power point.

Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels

• Established strategy for operations reporting and analytics, identifying key needs for deliverables.
• Network troubleshooting by examining packet-level details such as source and destination addresses, protocols and error message.
• Performance monitoring by measuring network performance and optimize network configurations.
• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
• Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.