Overview
Work History
Skills
Certification
Timeline
Generic

Abir Chaffi

Overview

11
11
years of professional experience
1
1
Certification
1
1
Language

Work History

Hostess

Le Meridien City Center Doha
09.2022 - Current
  • R master degree in resources minerals energetic and valorization “ oil and gaz”, F&B staff and ensure a high level of customer services is delivered to guest - Monitor for seating availability of service safety and wellbeing of guests - Welcoming guest in a warm and friendly manner - Monitor restaurant activities to determine seating and dining flow - Helps fellow team members and other departments wherever necessary to maintain positive working relationships - Maintain the reservation by phone

Lufthansa airline agency
01.2021 - 07.2021
  • Provide information ; guidance and assistance for safety and confort to passengers - Monitor and prepare office needs - Assist passengers and cabin crew during issues - Making schedules for training - Comply with all aviation rules and regulations for safety and protection - Submit analytic reports concerning flight incidents
  • Air France airline; (boarding in airport Tunis carthage)

01.2019 - 05.2021
  • Cargo maintenance - Support center for client companies - Ensuring the operational activity of the company - Provide expertise to commercial airline services for private - Diplomatic and officials flights
  • AVS: airport VIP services

Executive assistant

European university group
09.2017 - 05.2019
  • Manage direction needs - Update and making schedules of student’s exams - Organize meetings between different nationalities of - Teachers and updating their schedules - Supervising employee tasks - Conduct employee performance reviews - Smooth out problems within the workplace - Email and phone correspondence - Monitor spending patterns and budget
  • G&G (call center

Hostess

01.2018 - 01.2019
  • Ensuring the manage of all VIP arrivals - Communicate to designated personnel for escort and - Delivery of amenities - Making satisfaction of VIP passengers - Ensure guest update and information’s

Orange
01.2015 - 01.2017

Researcher

01.2013 - 01.2014
  • Sales and marketing
  • ETAP ; établissement tunisienne des activités
  • Pétrolière

Skills

  • About me:
  • Customer service specialist with excellent communication
  • Skills and exquisitely hight level in hospitality section Also
  • Developing exiting new idea and supporting different field in
  • Customer service and direct relation with guest as well as
  • Processing a good team spirit and strengthening its innovation
  • Capabilities and proximately to customer throughout
  • CHAFFI Abir
  • Certificates
  • O Phone :974
  • 33936153
  • O E-mail :abirchaffi@yahoofr
  • O Adress : Qatar-Doha
  • O Date of birth : 10/07/1993
  • Strengths:
  • Ability to work effectively under time pressure and ability to
  • Multitask
  • A good memory an eye for details
  • A strong passion to ensure customer satisfaction
  • Ability to make use of software programs: Microsoft office -Power
  • Point – Word – Excel- Opera- Outlook
  • Bachelor of sciences2012
  • Frensh :
  • Excellent
  • 2015 License degree in resources minerals energetic
  • Sciences of earth”
  • UNICEF:
  • 2 months
  • Arabic French translator
  • Tunisair : 3 months
  • Administration assistant
  • Internships

Certification

Certificate of business English in partnership with MEPI - IT certificate in partnership with MEPI - Certificate of orientation and developpement in partenariat with MEPI

Timeline

Hostess

Le Meridien City Center Doha
09.2022 - Current

Lufthansa airline agency
01.2021 - 07.2021

01.2019 - 05.2021

Hostess

01.2018 - 01.2019

Executive assistant

European university group
09.2017 - 05.2019

Orange
01.2015 - 01.2017

Researcher

01.2013 - 01.2014
Certificate of business English in partnership with MEPI - IT certificate in partnership with MEPI - Certificate of orientation and developpement in partenariat with MEPI

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Abir Chaffi