Abir Oubenlahcen
Fairfax,VA
Summary
Proficient Communicator with an ability to learn new technologies and techniques in Business Intelligence analysis. Organized and detail-oriented in work environment. Adeptness in coordinating with diverse team and working with, to complete business objectives with management and technical skills. Ability to work under pressure with excellent multitasking ability and good perception quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Operations Specialist
FoundationInsurance Group
Falls Church, VA
02.2023 - Current
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
E-Commerce Specialist
Amazon LLC
06.2021 - 11.2022
- Promote successful posts to effectively grow the audience targeted Facebook and analysing audience insights based on data driven strategy using Ads manager
- Create and build websites on Shopify, WordPress platforms, Executes the launch of all site categories, including products setup and listing, navigation & site accuracy.
- Conducted Researching products to create listings for a wide variety of trending products,
- Maintained working knowledge of company products, services and promotions.
Training Coordinator
Virginia Tire & Auto LLC
Fairfax, VA
11.2019 - 05.2021
- Created and maintained detailed training records and reports for management review.
- Coordinator and Communicate with HR manager and store Managers regarding new trainees schedule.
- Trained and Onboarded trainees on the use of ERP software: the inventory management, track financials, Maintain CRM system and scheduling appointment
- Collaborate with Training team in developing Job aids, Updating training handbooks, demonstration models, videos for Online Learning Training and reference materials.
Teller Operations Specialist
Burke And Herbert Bank
Alexandria, VA
04.2019 - 10.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Sales Associate Specialist
Wholefoods LLC
Fairfax, VA
11.2016 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Data Entry Intern
BMCE Bank
Meknes, Morocco
08.2014 - 01.2015
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, VA12.2024
Bachelor of Science - Bachelor of Computer Science
Higher School of Technology
Meknes, Morocco09.2016
Associate of Science - Computer Science And Networking
Higher School of Technology
Meknes, Morocco06.2014
Skills
- Functional
- Technical
- Microsoft Office Suite
o Requirements Gathering
o Problem Solving Project Management
o Agile/Waterfall/SDLC
o Strategic Planning
o Data visualization / Data modeling
o Data Preparation / Data Reporting
- SharePoint
- Google WorkSpace
- Microsoft SQL Server
- ETL
- Software Tools:
o Tableau Desktop and Tableau Public
o Tableau Online, Server, and Reader
o JIRA
Training
- Professional Development: TableauMasters Training
- Relevant Coursework:
Foundations of Business Intelligence
The Path to Insights: Data Models and Pipelines & Decisions, Decisions:
Dashboards and Reports
Certification
- Certified Tableau Desktop Specialist
- Google Business Intelligence Professional Certificate
- Salesforce Sales Operations Professional Certificate
- AWS developer certified
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Operations Specialist
FoundationInsurance Group
02.2023 - Current
E-Commerce Specialist
Amazon LLC
06.2021 - 11.2022
Training Coordinator
Virginia Tire & Auto LLC
11.2019 - 05.2021
Teller Operations Specialist
Burke And Herbert Bank
04.2019 - 10.2019
Sales Associate Specialist
Wholefoods LLC
11.2016 - 03.2019
Data Entry Intern
BMCE Bank
08.2014 - 01.2015
Associate of Science - Business Administration And Management
Northern Virginia Community College
Bachelor of Science - Bachelor of Computer Science
Higher School of Technology
Associate of Science - Computer Science And Networking
Higher School of Technology