Abir Rusho
New York,NY
Overview
4
4
years of professional experience
1
1
Certification
Work History
Helpdesk Intern
H.I.G. Capital LLC
05.2025 - Current
- Resolved technical issues for 1,000+ users in a global private-equity environment, covering Windows OS failures, networking issues, software deployment errors, and hardware provisioning.
- Automated repetitive IT tasks by editing and improving PowerShell and Bash scripts, increasing speed and consistency across user and device workflows.
- Managed enterprise software deployments using SCCM and PDQ Deploy, ensuring accurate remote installations and reducing manual workload.
- Administered access control through Active Directory user groups, maintaining secure permission structures for critical applications and files.
- Performed device provisioning and data migrations during employee computer swaps, ensuring complete transfer of user profiles, files, applications, and settings with zero data loss.
AV/IT Technician
Stony Brook University Division of Technology
10.2021 - 05.2025
- Troubleshooting 3-5 ticket requests daily with an average resolution time of 2 days while receiving 5-10 tickets daily with a 100% completion rate.
- Resolved technical issues with a team of 40+ technicians for faculty and student users by providing efficient troubleshooting and support for software, hardware, and networking systems.
- Monitored and discussed campus technology progress with other technicians.
- Executed Windows command line scripts to automate BIOS updates, Malwarebytes scans, and patch management processes, ensuring system security and reducing manual maintenance efforts.
IT Intern
Stony Brook University Division of Technology
05.2023 - 08.2024
- Employed KACE SMA Database to remotely update and maintain 3500+ computer systems, streamlining IT support processes by automating repetitive tasks with scripts.
- Reprogrammed approximately 4 TV control panel settings to optimize user experience, contributing to a more intuitive and user-friendly environment.
- Utilized PowerShell to install, configure, and maintain Scala digital signage systems, ensuring reliable operation across multiple displays.
- Provided remote diagnosis and resolution for diverse computer issues across campus.
Education
Bachelor of Science - Technological Systems Management
Stony Brook University
Stony Brook, NY05-2025
Skills
Win 10/11, Office 365, Microsoft Intune Active Directory, Linux, iOS
KACE SMA, TeamDynamix, OS Imaging
PDQ Deploy, SCCM, Beyondtrust
VMWare, FortiClient, Cisco Webex
Zee Drive, Computer Deployment & Decommissioning
Cisco VoIP, Router & Switch Configuration, Device Provisioning
Data Migration, User Profile Transfer
Hardware Refresh Cycles
Certification
CompTIA ITF+, Cisco Networking Career & Technical Certificate
Timeline
Helpdesk Intern
H.I.G. Capital LLC
05.2025 - Current
IT Intern
Stony Brook University Division of Technology
05.2023 - 08.2024
AV/IT Technician
Stony Brook University Division of Technology
10.2021 - 05.2025
Bachelor of Science - Technological Systems Management
Stony Brook University