Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Abir Sarina

Joliet,IL

Summary

Dynamic Banking Center Manager with over a decade of proven success in leading teams to exceed sales targets while cultivating strong client relationships. Expertise in sales coaching, team leadership, and banking operations drives the implementation of innovative digital solutions that significantly enhance client satisfaction. Committed to fostering growth and operational efficiency with a keen focus on compliance and industry best practices. Results-oriented professional dedicated to transforming challenges into opportunities for success in the banking sector.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teller

PNC Bank
06.2025 - Current
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
  • Maintained compliance with banking regulations and internal policies during daily operations.
  • Trained new tellers on transaction procedures and customer service best practices to improve team performance.
  • Collaborated with management to implement promotional campaigns, effectively increasing product awareness among customers.

Banking Center Manager

Old National Bank at Orland Park
01.2021 - 09.2024
  • Lead team to surpass sales goals, enhancing client satisfaction and service quality.
  • Conduct regular meetings to boost product knowledge and align strategic goals.
  • Educate clients on financial products, ensuring tailored banking solutions.
  • Ensure regulatory compliance, fostering best practices within the team.
  • Manage teller operations, addressing client needs with precision.
  • Transformed teller operations through streamlined processes, enhancing efficiency and elevating the standard of client financial services.
  • Spearheaded strategic initiatives to exceed sales targets, driving substantial revenue growth and enhancing overall client satisfaction metrics.
  • Orchestrated regular team meetings to foster product knowledge, aligning strategic objectives and cultivating a cohesive, high-performing work environment.

Branch Manager

First Midwest Bank at Tinley Park
01.2019 - 01.2021
  • Guided team to exceed sales goals through strategic planning and client education.
  • Led meetings to enhance product knowledge and address development opportunities.
  • Introduced digital solutions to improve client experience and service efficiency.
  • Ensured compliance with regulations and promoted ethical sales practices.
  • Collaborated with departments to offer comprehensive financial services to clients.
  • Led branch team in client education on financial products, driving adoption of digital solutions and enhancing customer experience across multiple service channels.
  • Fostered cross-functional partnerships to promote diverse banking resources, including mortgage, investments, and treasury management services.

Teller Supervisor

First Midwest Bank at Tinley Park
01.2018 - 01.2019
  • Led teller team across branches, optimizing daily operations and ensuring client satisfaction.
  • Facilitated teller recruitment and training, aligning with bank policies and legal standards.
  • Maintained audit compliance, achieving consistent satisfactory ratings through diligent oversight.
  • Exceeded referral targets by identifying client needs and promoting suitable financial solutions.
  • Led multi-branch teller operations, ensuring compliance, training staff on policies and federal laws, while maintaining excellent client service standards
  • Drove branch performance by supervising staff, managing daily operations, and consistently meeting referral goals through targeted client need identification

Education

Associate - Business

American Intercontinental University
05.2012

Skills

  • Proficient in Microsoft Office
  • Excel data analysis skills
  • Powerpoint
  • Payroll management
  • Sales skill development
  • Transaction processing proficiency
  • Sales revenue enhancement
  • Collaborative team management
  • Consumer loan processing
  • Calendar management

Affiliations

  • My Joyful Heart
  • Covenant Abilities

Certification

  • Medallion Signature guarantee certified
  • Notary certified
  • NMLS certified
  • Financial literacy certified

Languages

Arabic - Native

Timeline

Teller

PNC Bank
06.2025 - Current

Banking Center Manager

Old National Bank at Orland Park
01.2021 - 09.2024

Branch Manager

First Midwest Bank at Tinley Park
01.2019 - 01.2021

Teller Supervisor

First Midwest Bank at Tinley Park
01.2018 - 01.2019

Associate - Business

American Intercontinental University

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