ABISOLA GBADEBO
HEALTH CARE IT SUPPORT
Dallas,TX
Summary
My objective is to work with flexibility, and with sound communication, strategic, team. spirit and Analytical skills that can be fully utilized to developing innovative Solutions and resolve issues in a timely and professional manner as a healthcare consultant.
Overview
2024
2024
years of professional experience
Work History
Westchester Medical Center
NEW YORK
09.2016 - 1 1
- Provided at the elbow support especially to the Technologist and troubleshooting problem areas while escalating more complex issues to the Command Center
- Floated through MRI/X-RAY/ULTRASOUND//Nuclear medicine to provide activation support as needed
- Assisted Radiologists/Techs on how to navigate through their daily workflow
- Assisted CT, Ultrasound/MRI Techs on how to navigate their workflows as it relates to exams, imaging and completing exams
- Arrange for or provide training for providers and staff
- Meet with providers to understand their workflow and provide suggestions for improvement according to internal policies
- Provide Go-Live and ongoing support
TRINITY
FT LAUDERDALE, FL
1 1 - 1 1
- Establishing genuinely robust support via simple communicative relationship with end users
- Support as an EHR trainer
- Provided support for end users to understand their workflow and provide suggestions for improvement
- Help Lab Technicians navigate chemistry
- Support the Lab Tech with Personalization to make their workflow easier to access
- Called in tickets for any issues that arise.
Valverde Regional Medical Center
, TX
1 1
- Supported an internal/family medicine clinic with implementing and end user functionality
- Assisted in the documentation of the process and procedures relating to the current and future systems environment
- Learned about the troubleshooting of design and functionality issues with the build team
- Acted as a liaison between medical staff and the IT department to ensure resolution and workflow.
Epic Go-Live Consultant
ELLIT GROUP
Newark, NJ
09.2023 - Current
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
CHILDREN OF ALABAMA
BIRMINGHAM, ALABAMA
03.2023 - 03.2023
- Provided Support to Clinicians on how to navigate hyperspace flow sheet in different departments
- Provided guidance to physicians on how to use in baskets to co-sign notes and orders
- Provided elbow support to physicians on how to navigate toolbars to place medications
- And orders, search medication history and also use preference list, associate diagnosis and close orders
- Assisted Medical Assistant and Nurses in viewing their schedule, patient's chart review, orders, flowsheet
- Provided training on Hyperspace functionality
- Assisted on issue resolution such as adding more activities to their Navigator and sending
- INC tickets to the commander center.
TRINITY HEALTH
DETROIT, MI
07.2022 - 07.2022
- Provided at the elbow support for nurses on how to carry out an order
- Demonstrates knowledge of processes within the facility department; assesses workflow
- Assisted with how to check and send result to doctors
- Assisted the end user on how to merge their old workflow to the new one for easier flow
- Provided help in how to print wristband for the inpatient
- Assisted Phlebotomist on how to unit collect specimen on Rover
- Provided the doctors on how to use the Dragon software for their clinical notes
WELLFORCE HEALTH
02.2022 - 05.2022
- Provided support to the lab phlebotomist on how to create requisition
- Support the Phlebotomist on how to use Rover for scanning and printing barcode for patient specimen
- Support lab tech on how to enter result and cc result to providers
- Support Technicians in resolving on the spot Epic related issued and escalating more complex issues to the Analyst in the Command Center
- Assisted the end user on how to create packing list
- Created Ticket through ServiceNow to the end user
- Provided support on how to customize their workspace by using wrench
- Understanding their workflow and providing suggestions for improvement processes, identifies gaps, defines necessary process changes
MCLEOD
FLORENCE, SC
12.2022 - 01.2022
- Customize existing reports for end users
- Assisting lab technicians on how to send result to providers and print result
- Assisted Lab assistants on how to make Requisition Entry
- Provided support in how to print wristband for the inpatient
- Created Ticket through ServiceNow to the end user.
TRINITY HEALTH
10.2021 - 10.2021
- Provided at the elbow support to the nurses on how to fulfill and order
- Assisted with how to check and send result to doctors
- Assisted the end user on how to merge their old workflow to the new one for easier flow
- Develops future workflows related to the implementation of new solutions or functionality
- Provided help in how to print wristband for the inpatient
- Assisted Phlebotomist on how to unit collect specimen on Rover
- Provided the doctors on how to use the Dragon software for their clinical
- Notes
PRISMA HEALTH HOSPITAL
COLUMBIA, SC
03.2021 - 04.2021
- Assisted providers on how to navigate through their workflow
- Provided training to doctors on personalization of workspace and create smart phrases
- Assisted CT Technicians and Radiologist, MRI Techs on how to navigate their workflows
- Haiku/Rover implementation optimization
- Trained technologist on how to add an exam to the schedule to be performed immediately
- Assisted the providers on how to use Dragon
Geisinger Hospital
01.2021 - 02.2021
- Meet with providers to understand their workflow and provide suggestions for improvement
- Provided Go- Live and support to the physician and nurses
- Helped the Lab Technician navigate chemistry
- Helped the physician on how to properly monitor patient and clinical notes
- Helped the Physicians with Personalization to make their workflow more
- Provided help to the phlebotomy on how to use Rover to collect specimen
front desk
VCU HEALTH
11.2021 - 01.2021
- Provided at the elbow support to the
- Assisted with how to register a new patient and make appointment
- Assisted the end user on how to input insurance details of the patient
- Provided help on how to print wristband for the patient
- Provided help on how to check in a patient
UNIVERSITY OF MARYLAND MEDICAL SYSTEM
, MARYLAND
10.2020 - 11.2020
- Served as the primary point of contact for end-users during the implementation phase
- Trained the Phlebotomist on how to use Rover for scanning and printing barcode for patient specimen
- Maintain a courteous, Professional, and demeanor throughout the implementation process
front desk
Carle Bromenn Hospital
Bloomington, IL
06.2020 - 08.2020
- Supported the, staff on how to schedule, cancel and reschedule patient appointments
- Assisted the front desk with collecting insurance for verification and eligibility
- Provided elbow to elbow support for nurses and physicians at the orthopedic clinic
- Assisted in acknowledging orders, releasing orders, utilizing doc flow sheets and MAR
- Assisted in collecting payment and closing draw at the end of the shift New York Presbyterian Hospital –
Rover
Piedmont
Atlanta, GA
01.2020 - 02.2020
- Provided Support to Clinicians on how to navigate hyperspace flow sheet in different departments
- Provided guidance to physicians on how to use in baskets to co-sign notes and orders
- Provided elbow support to physicians on how to navigate toolbars to place medications and orders, search medication history and also use preference list, associate diagnosis and close orders
- Assisted Medical Assistant and Nurses in viewing their schedule, patient's chart review, placing orders, flowsheet
- Provided training on Hyperspace functionality
- Assisted on issue resolution such as adding more activities to their Navigator and sending INC tickets to the commander center., Assisted Physicians in creating procedural, Standard and Simple Notes
- Helped Clinicians to set up and utilize Smart Tools, SmartText, and Smart Phrases
- Guided and assisted Nurses on the use of Admission, Transfer and Discharge navigators
- Assisted Physicians/Nurses on getting used to the workflow for their department
- Provided support on how manage their patients chart, MAR, orders, medications, ED summary, flow sheet doc, MAR summary
UNIVERSITY OF MARYLAND MEDICAL SYSTEM
10.2019 - 12.2019
- Proven experience as an EHR trainer
- Proficient experience with multiple EHR Go-Lives
- Excellent organizational and coordination skills
- Ability to develop detailed training guides
- Ability to effectively work from home and stay productive
- A great listener with ability to communicate with people of diverse disciplines
- Worked directly with Nurses to provide Elbow support especially in understanding the Module and flowsheet
Swedish Medical Center
Seattle, WA
06.2019 - 07.2019
- Provided support to end users at the med-surg unit
- Assisted Physicians and Nurses in documenting hyperspace encounters
- Assisted the nurses with the starting and stopping the blood administration in the doc flow sheets
- Assisted end users in creating favorite Smart text templates
- Trained providers on how to pull in their smart phrases while documenting in the progress notes, consults and procedures
- Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of Smart sets
- Effectively communicating and escalating system build/security issues to the command center
Education
B.A HONS - ENGLISH
Olabisi Onabanjo University
Skills
- Multiple Go-Live support experience in Epic, Cerner and Meditech
- Experienced in Beaker, ClinDoc, CPOE, Asap, Cadence, Bones Ambulatory
- Excellent workflow analysis
- A self-driven individual with clear logical mind and a practical approach to problems
- I possess the ability to work efficiently in a team which enables me to use initiatives that can
- Communicate at all levels
- Skilled with interpersonal problem solving, identifying technical errors & troubleshooting
Timeline
Epic Go-Live Consultant
ELLIT GROUP
09.2023 - Current
CHILDREN OF ALABAMA
03.2023 - 03.2023
MCLEOD
12.2022 - 01.2022
TRINITY HEALTH
07.2022 - 07.2022
WELLFORCE HEALTH
02.2022 - 05.2022
front desk
VCU HEALTH
11.2021 - 01.2021
TRINITY HEALTH
10.2021 - 10.2021
PRISMA HEALTH HOSPITAL
03.2021 - 04.2021
Geisinger Hospital
01.2021 - 02.2021
UNIVERSITY OF MARYLAND MEDICAL SYSTEM
10.2020 - 11.2020
front desk
Carle Bromenn Hospital
06.2020 - 08.2020
Rover
Piedmont
01.2020 - 02.2020
UNIVERSITY OF MARYLAND MEDICAL SYSTEM
10.2019 - 12.2019
Swedish Medical Center
06.2019 - 07.2019
Westchester Medical Center
09.2016 - 1 1
B.A HONS - ENGLISH
Olabisi Onabanjo University
TRINITY
1 1 - 1 1
Valverde Regional Medical Center
1 1