Abisola Sode
Collections Specialist
Indianapolis,IN
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative
Sitel
Fishers, IN
10.2021 - Current
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Gathered first notice of loss information from members and advise of system determined coverages
Customer Service Representative
Danat Holdings
Philadelphia, PA
01.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Personal Banking Officer
Diamond Bank Plc
Victoria Island , Lagos
07.2012 - 07.2017
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Refer customers to appropriate bank personnel to meet their financial needs
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Bachelor of Science (B.S - Environmental Management
Federal University of Agriculture
Abeokuta Skills
- Active Listening
- Reading Comprehension
- Customer Relationship Management
- Critical Thinking
- Data Entry Software
- Claim Processing System Software
- Policy Knowledge
Certification
- Professional Career Skills Certification
Timeline
Claims Representative
Sitel
10.2021 - Current
Customer Service Representative
Danat Holdings
01.2018 - 04.2019
Personal Banking Officer
Diamond Bank Plc
07.2012 - 07.2017
Bachelor of Science (B.S - Environmental Management
Federal University of Agriculture