Ablel Goitom
Seattle,WA
Summary
Skilled in building strong teams and improving client experiences, I took advantage of my position at Shake Shack to coach staff members, leading to a significant boost in service effectiveness. My skills in cash management and customer service are complemented by my dedication to leadership and active listening, which makes me an invaluable member of any team that prioritizes the needs of its clients.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Shake Shack
03.2023 - Current
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Provided coaching and mentoring to employees.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Cashier
QFC
12.2023 - 02.2024
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Crew Team Member
McDonald's
03.2022 - 11.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Took orders, prepared meals, and collected payments.
- Greeted customers at drive-thru and took food orders.
- Checked and restocked utensils and condiments in appropriate locations for guests.
Education
Computer Science And Finance
North Seattle College
Seattle, WAHigh School Diploma -
Lincoln High School
Seattle, WA06-2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
Timeline
Cashier
QFC
12.2023 - 02.2024
Crew Trainer
Shake Shack
03.2023 - Current
Crew Team Member
McDonald's
03.2022 - 11.2022
Computer Science And Finance
North Seattle College
High School Diploma -
Lincoln High School