Summary
Overview
Work History
Education
Skills
Charity Work
Languages
Timeline
Generic

Abner Gomez

Las Vegas,NV

Summary

Network Analyst with extensive experience in IT and hardware sectors. Proficient in hardware and software troubleshooting, employee training, quality assurance, and telecommunications support. Demonstrates strong analytical, problem-solving, and time management skills, contributing to efficient operations and enhanced team performance.

Overview

6
6
years of professional experience

Work History

Infrastructure Analyst I

Nevada National Security Sites
North Las Vegas, USA
05.2024 - Current
  • Established and configured network monitoring tools throughout various remote locations, enhancing diagnostic capabilities and revealing SSL decryption issues.
  • Installed and configured next-generation Extreme switches at remote locations, ensuring robust network infrastructure and seamless connectivity to fulfill federal mandates.
  • Resolved network-related service tickets by diagnosing issues, collaborating with cross-functional teams, and implementing timely solutions to minimize service disruption, and maintain optimal network performance.

IT Support Specialist II

Nevada National Security Sites
North Las Vegas, USA
10.2023 - 05.2024
  • Installed and configured digital, analog, VoIP, Viper, and conference room phone systems, ensuring seamless integration across communication platforms through comprehensive testing, troubleshooting, and optimization of trunk lines and endpoint devices.
  • Served as lead technician supporting Air Force base’s telecommunication systems, overseeing installation, maintenance, and troubleshooting of telephone infrastructure to ensure uninterrupted voice services for mission-critical operations.
  • Reconstructed and organized ServiceNow contact number records from scratch, creating a structured and maintainable database to support accurate service management and streamline communication workflows.

IT Support Specialist I

Nevada National Security Sites
North Las Vegas, USA
05.2022 - 10.2023
  • Delivered comprehensive IT support to over 2,000 users, achieving an 83% first-call resolution rate, and resolving 38 tickets daily, exceeding service-level agreement targets by 10%.
  • Directed the deployment of over 200 Thin Client devices, reducing security vulnerabilities by 40%, and cutting setup times by 25%.

Team Lead

Amazon
Las Vegas, USA
06.2021 - 05.2022
  • Supervised a team of 14 associates, enhancing prioritization and communication strategies for a 21% productivity increase and 95% on-time delivery rate.
  • Implemented streamlined workflows to mitigate recurring production issues, achieving a 28% reduction in errors and delays during peak seasons.

Financial Aid Assistant

College of Southern Nevada
North Las Vegas, USA
01.2019 - 05.2021
  • Reconciled financial accounts, resolving discrepancies and enhancing statement accuracy by 39%.
  • Redesigned workflows during OnBase Software transition, achieving a 27% reduction in processing errors.
  • Secured new financial aid sources, increasing access by 26% for over 500 students.

Education

Bachelor of Information Technology -

University of Arizona Global Campus
AZ
12.2024

Bachelor of Information Systems -

University of Nevada, Las Vegas
Las Vegas, NV
12.2022

Associate of Applied Science -

College of Southern Nevada
North Las Vegas
05.2021

Skills

  • Operating system expertise
  • VMware virtualization
  • Innovative thinking
  • Data center management
  • Customer service
  • Network troubleshooting

Charity Work

Youth Leader at North West International Movement,  Las Vegas, NV

06/01/19 to 07/01/23

  • Implemented targeted programs like career development workshops and academic tutoring for youth mentorship.
  • Boosted group participation from 8 to 31 members through strategic engaging initiatives.
  • Organized community service projects to promote teamwork and social responsibility.

Languages

Spanish
Full Professional
French
Elementary

Timeline

Infrastructure Analyst I

Nevada National Security Sites
05.2024 - Current

IT Support Specialist II

Nevada National Security Sites
10.2023 - 05.2024

IT Support Specialist I

Nevada National Security Sites
05.2022 - 10.2023

Team Lead

Amazon
06.2021 - 05.2022

Financial Aid Assistant

College of Southern Nevada
01.2019 - 05.2021

Bachelor of Information Technology -

University of Arizona Global Campus

Bachelor of Information Systems -

University of Nevada, Las Vegas

Associate of Applied Science -

College of Southern Nevada

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