Charlie Hanna
Infrastructure Administrator
Apple Valley,MN
Summary
At CH Robinson Worldwide, I spearheaded IT infrastructure enhancements, achieving significant downtime reduction and system performance optimization. My expertise in server administration and capacity planning, coupled with a proactive approach to problem-solving, drove organizational growth. Skilled in hardware troubleshooting and mentoring, I excel in delivering high-quality, efficient solutions. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 25 years of progressive IT experience.
Overview
24
24
years of professional experience
Work History
Infrastructure Administrator
CH Robinson Worldwide
2000.04 - Current
- Designed scalable solutions to support organizational growth while minimizing disruptions during expansion efforts.
- Collaborated with cross-functional teams to develop and implement IT strategies aligned with organizational goals.
- Implemented capacity planning methodologies to support changing business needs while avoiding overprovisioning or underutilization of resources.
- Reduced downtime by promptly addressing system outages and hardware failures.
- Provided technical assistance to end-users, troubleshooting connectivity issues, and resolving service requests efficiently.
- Partnered with vendors for procurement of hardware, software, and services while negotiating favorable contracts terms.
- Assisted in budget planning for IT infrastructure projects, optimizing resource allocation and costeffectiveness.
- Led migration projects from legacy systems to modern platforms without compromising data integrity or availability.
- Maintained up-to-date documentation of network topology, equipment inventory, and configurations.
- Proactively monitored network performance using advanced tools, identifying potential issues before they escalated into problems.
- Optimized server performance with regular maintenance and timely upgrades.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Researched and recommended new technologies and strategies for improving system performance.
- Maximized system availability through development and testing of contingency plans.
Education
Bachelor of Science - Exercise Science And Health Studies
Iowa State University
Ames, IA12.1996
Skills
- Hardware troubleshooting
- Server Administration
- Capacity Planning
- Operating System Expertise
- Virtualization Technologies
- Service Level Agreements
- Disaster Recovery Planning
- Hardware and software maintenance
- Software Configuration Management
- Task Prioritization
- Problem diagnosis
- Computer system design
- Network infrastructure connectivity
- IP Addressing and Subnetting
- Hardware Installation
- Technical Troubleshooting
- System Upgrades
- Hardware knowledge
- System updates
- VMware and Oracle VM
- Servers expertise
- Infrastructure Planning
- Attention to Detail
- Decision-Making
- Self Motivation
Exercising, Reading, Pets, Legos
In my spare time I enjoy exercising, legos and spending time with my pets and family.
Timeline
Infrastructure Administrator
CH Robinson Worldwide
2000.04 - Current
Bachelor of Science - Exercise Science And Health Studies
Iowa State University
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