Diana Mackey

The Operations Coordinator performs basic-to-intermediate level operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.

• With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles
• Monitors task boards and assigned email accounts to respond to customer and carrier requests
• Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures
• Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary
• Validates and ensures the accuracy of load data in systems according to CHR and customer standards
• Work directly with the Account Coordinator and/or Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customers
• Build relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes
• Follow through on customer and carrier requests to ensure satisfaction
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.
• Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost effective solutions for the customer with consistent service across all touch points
• Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards
• Utilize data and reporting to identify and improve service results in order to meet customer expectations
• Ensure customer TMS requirements are met
• Execute internal carrier offer management for specified customer(s)
• Respond to customer inquiries and provide updates related to exception management in a timely manner
• Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Assist customers to getting to there locations in a timely manner, while being safe and friendly
• I also do not mind taking the extra step of customer service if they are needing to make any additional stops.

• The Associate Operations Coordinator performs basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.
• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Responsible for overseeing all of the restaurants operations, which includes hiring, training and development, purchasing food, supplies and equipment, Responsible for establishing goals and objectives for the restaurant to attain while maximizing guest satisfaction.

• Responsible for every aspect of the business over one-company owned restaurant
• P&L accountability;customer relations,restaurant management,local store marketing, catering,community service and public relations
• Also responsible for inventory management(product and food cost) product testing and deployments
• Developing and retaining Assistant General Mangers, hourly shift managers and crew members.

• Hired and trained new employees, including selecting seasonal workers to hire on permanently
• Also conducted performance reviews and handled employees with poor performance or attendance
• Created monthly team building activities, such as sales contest, to increase unity, productivity, and motivation in the sales team
• Attended workshops, seminars, and other training events to improve management qualities
• Responsible for inventory, pricing, merchandising, and displays
• Worked all types of shifts and worked on holidays
• Worked with/in other departments in the store to gain knowledge of all products and to make connections with other department managers and associates.