Kent Miller

CH Robinson Worldwide

01.2006 - Current

Extended credit limits to customer accounts / assigned payment terms for Fortune 200 company
Liaised with leadership to manage high-risk credit situations
Reviewed aging report to monitor accounts receivables and initiate collection activities on accounts with past due balances
Established and maintained credit policies and procedures
Prepared operational and risk reports for management analysis
Approved, rejected and coordinated approval and rejection of lines of credit
Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
Extensive long term interaction with D&B / experience with DNBi
Recruited staff members and oversaw training programs
Policy Development
Client Relationship Management
Risk Mitigation
Workflow Coordination
Procedure Enforcement
Credit Evaluation
Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
Work cross-functionally with sales, management, and other departments to maintain effective operations.
Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.

Summary