Abner Rivera Cruz
Wilmington,NC
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my previous experience with Kids Dental Brands to successfully fill this position. I have been with the company since 2019 and have been a part of it's growth and development in the Wilmington area. I have experienced it's growth not only in success, but also in the many technologies that have been implemented to facilitate every day functions as well as patient experience. I have been at the forefront of these implementations and have incorporated and adapted accordingly to ensure their success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Smile Straight Orthodontist
03.2023 - Current
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions, picture and X-rays of patient's teeth.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Facilitating communications between patients and provider through Spanish interpreting.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted orthodontist in the development of customized treatment plans, ensuring optimal patient outcomes.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
Parts Sales Manager
AutoZone
02.2022 - Current
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
Front Desk Receptionist
Wilmington Kids Dentist
10.2019 - 03.2023
- Check-in new and existing patients in an organized fashion.
- Assisted with completion of forms or sign-in procedures.
- Facilitated communications between patients and providers through Spanish interpreting.
- Responsible for scheduling exams as well as Op appointments in the most efficient manner.
- Preparation of appointments as well as verification of private and Medicaid insurance.
- Collecting payment for rendered services,
- Documenting and filling all forms after patients have been in office.
- Preparation of pre-authorizations for future appointments.
- Answered multi-line phone system and promptly addressed or transferred calls.
- Heard and resolved concerns and complaints from patients in a timely and efficient manner.
Education
Spanish Medical Interpreting - Completed Coursework Towards Degree
Cape Fear Community College
Wilmington, NC08.2021
Associate of Science - Associate in Applied Mathematical Science
Cape Fear Community College
Wilmington, NC12.2017
High School Diploma -
Pender Early College High School
Burgaw, NC10.2017
Skills
- In-Depth Knowledge of programs like Power-BI, Dentrix, Edge, Orthofi, and Microsoft Suite
- Problem Solving
- Dental Radiology
- Bilingual
- Time Management
- Interpersonal
- Excellent Written and Verbal Skills
- HIPAA Compliance
- Organizational Skills
- Multitasking
Certification
- CPR
- Dental Radiology
- Sterilization of Dental Equipment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Treatment Coordinator
Smile Straight Orthodontist
03.2023 - Current
Parts Sales Manager
AutoZone
02.2022 - Current
Front Desk Receptionist
Wilmington Kids Dentist
10.2019 - 03.2023
Spanish Medical Interpreting - Completed Coursework Towards Degree
Cape Fear Community College
Associate of Science - Associate in Applied Mathematical Science
Cape Fear Community College
High School Diploma -
Pender Early College High School
- CPR
- Dental Radiology
- Sterilization of Dental Equipment
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