Heather Tolliver
Palm Beach Gardens,FL
Summary
Dedicated treatment coordinator with excellent interpersonal skills and communicating abilities. Highly skilled in orthodontic evaluations, treatment plans, payment options, insurance and orthodontic procedures.
Overview
32
32
years of professional experience
Work History
Orthodontic Treatment Coordinator
Family Orthodontics of The Palm Beaches
200 Village Square Crossing Palm Beach Gardens, FL
05.2022 - 01.2024
- Consult with new patients performing X-Rays and 3-D itero intraoral scan
- Provided patients with a thorough explanation of treatment recommended and the Orthodontic procedures, Insurance and financing options
- Maintained ongoing post-visit communications with patients
- Developed strong relationships with all patients and Orthodontic team
- Office administration duties
- Answering calls, emails, and scheduling
- Infection control.
Orthodontic Assistant/Treatment Coordinator
Sage Dental (formally Newman Orthodontics)
951 Broken Sound Pkwy, Boca Raton, FL
05.2004 - 05.2022
- Consult with new patients performing X-Rays
- Provided patients with a thorough explanation of treatment recommended and the Orthodontic procedures, Insurance and financing options
- Maintained ongoing post-visit communications with patients
- Developed strong relationships with all patients and Orthodontic team
- Certified in all aspects of banding and attachment of braces
- Skilled in Panoramic and Cephalometric X-ray procedures
- Qualified in all areas of teeth molding and design
- Responsible for ordering and maintaining dental supplies
- Infection control.
Orthodontic Assistant
Taylor Orthodontics
9181 Glades Rd. Boca Raton, FL
09.2001 - 05.2004
- Skilled in all areas of banding and attachment of braces
- Skilled in all X-ray techniques
- Qualified in all areas of teeth molding and design
- Responsible for ordering and maintaining all dental supplies
- Infection control.
Loan Specialist
Option One Mortgage
5 Catamore Blvd. East Providence, RI
09.1999 - 07.2001
- Home Mortgage Disclosure Act (HMDA) Designate
- Supervised the Loan Set Up and Processing Department
- Responsible for data entry in proprietary loan processing software.
Orthodontic Assistant
Taylor Orthodontics
9123 Military Trail, Palm Beach Gardens, FL
01.1996 - 08.1999
- Certified and Qualified in all areas of teeth molding and design
- Skilled in all X-ray techniques
- Responsible for all ordering / tracking all office and dental supplies
- Skilled in all areas of banding and attachment of braces
- Infection control.
Dental Assistant
Dr. Thomas Rohrer, D.M.D.
715 George Bush Blvd. , Delray Beach, FL
10.1994 - 12.1995
- Performed chair side assistance for two doctors in all dental procedures
- Created bleaching trays, templates and impressions
- Responsible for ordering / tracking all office and dental supplies
- Skilled in all areas of sterilization
- Infection control.
Sales Associate
Garelick Farms
Route 1, Franklin, MA
05.1992 - 09.1994
- Responsible for all areas of telemarketing and sales
- Established and maintained strong customer relations.
Education
Orthodontic Assistant Certification Program -
Palm Beach Community College
Business Administration / Communications -
Community College of Rhode Island
05.1992
Skills
- Ability to make patients feel warm and welcomed
- Provided patients with a thorough explanation of treatment recommended and the Orthodontic procedures, Insurance and financing options
- Maintained ongoing post-visit communications with patients
- Developing strong relationships with all patients and office team
- Office administration duties Answering calls, emails, and scheduling
- Panoramic and Cephalometric X-Rays
- 3-D itero intraoral scan
- Dolphin Software
- Dentrix Software
- OrthoFi Software
- ITero Scan Software
Timeline
Orthodontic Treatment Coordinator
Family Orthodontics of The Palm Beaches
05.2022 - 01.2024
Orthodontic Assistant/Treatment Coordinator
Sage Dental (formally Newman Orthodontics)
05.2004 - 05.2022
Orthodontic Assistant
Taylor Orthodontics
09.2001 - 05.2004
Loan Specialist
Option One Mortgage
09.1999 - 07.2001
Orthodontic Assistant
Taylor Orthodontics
01.1996 - 08.1999
Dental Assistant
Dr. Thomas Rohrer, D.M.D.
10.1994 - 12.1995
Sales Associate
Garelick Farms
05.1992 - 09.1994
Orthodontic Assistant Certification Program -
Palm Beach Community College
Business Administration / Communications -
Community College of Rhode Island