Heather Tolliver
Palm Beach Gardens,FL
Summary
Dedicated treatment coordinator with excellent interpersonal skills and communicating abilities. Highly skilled in orthodontic evaluations, treatment plans, payment options, insurance and orthodontic procedures.
Overview
32
32
years of professional experience
Work History
Orthodontic Treatment Coordinator
Family Orthodontics of The Palm Beaches
2022.05 - 2024.01
- Consult with new patients performing X-Rays and 3-D itero intraoral scan
- Provided patients with a thorough explanation of treatment recommended and the Orthodontic procedures, Insurance and financing options
- Maintained ongoing post-visit communications with patients
- Developed strong relationships with all patients and Orthodontic team
- Office administration duties
- Answering calls, emails, and scheduling
- Infection control.
Orthodontic Assistant/Treatment Coordinator
Sage Dental (formally Newman Orthodontics)
2004.05 - 2022.05
- Consult with new patients performing X-Rays
- Provided patients with a thorough explanation of treatment recommended and the Orthodontic procedures, Insurance and financing options
- Maintained ongoing post-visit communications with patients
- Developed strong relationships with all patients and Orthodontic team
- Certified in all aspects of banding and attachment of braces
- Skilled in Panoramic and Cephalometric X-ray procedures
- Qualified in all areas of teeth molding and design
- Responsible for ordering and maintaining dental supplies
- Infection control.
Orthodontic Assistant
Taylor Orthodontics
2001.09 - 2004.05
- Skilled in all areas of banding and attachment of braces
- Skilled in all X-ray techniques
- Qualified in all areas of teeth molding and design
- Responsible for ordering and maintaining all dental supplies
- Infection control.
Loan Specialist
Option One Mortgage
1999.09 - 2001.07
- Home Mortgage Disclosure Act (HMDA) Designate
- Supervised the Loan Set Up and Processing Department
- Responsible for data entry in proprietary loan processing software.
Orthodontic Assistant
Taylor Orthodontics
1996.01 - 1999.08
- Certified and Qualified in all areas of teeth molding and design
- Skilled in all X-ray techniques
- Responsible for all ordering / tracking all office and dental supplies
- Skilled in all areas of banding and attachment of braces
- Infection control.
Dental Assistant
Dr. Thomas Rohrer, D.M.D.
1994.10 - 1995.12
- Performed chair side assistance for two doctors in all dental procedures
- Created bleaching trays, templates and impressions
- Responsible for ordering / tracking all office and dental supplies
- Skilled in all areas of sterilization
- Infection control.
Sales Associate
Garelick Farms
1992.05 - 1994.09
- Responsible for all areas of telemarketing and sales
- Established and maintained strong customer relations.
Education
Orthodontic Assistant Certification Program -
Palm Beach Community College
Business Administration / Communications -
Community College of Rhode Island
05.1992
Skills
- Ability to make patients feel warm and welcomed
- Provided patients with a thorough explanation of treatment recommended and the Orthodontic procedures, Insurance and financing options
- Maintained ongoing post-visit communications with patients
- Developing strong relationships with all patients and office team
- Office administration duties Answering calls, emails, and scheduling
- Panoramic and Cephalometric X-Rays
- 3-D itero intraoral scan
- Dolphin Software
- Dentrix Software
- OrthoFi Software
- ITero Scan Software
Timeline
Orthodontic Treatment Coordinator
Family Orthodontics of The Palm Beaches
2022.05 - 2024.01
Orthodontic Assistant/Treatment Coordinator
Sage Dental (formally Newman Orthodontics)
2004.05 - 2022.05
Orthodontic Assistant
Taylor Orthodontics
2001.09 - 2004.05
Loan Specialist
Option One Mortgage
1999.09 - 2001.07
Orthodontic Assistant
Taylor Orthodontics
1996.01 - 1999.08
Dental Assistant
Dr. Thomas Rohrer, D.M.D.
1994.10 - 1995.12
Sales Associate
Garelick Farms
1992.05 - 1994.09
Orthodontic Assistant Certification Program -
Palm Beach Community College
Business Administration / Communications -
Community College of Rhode Island