Alyssa Torres
San Antonio,TX
Summary
Motivated and client-focused professional transitioning into Business Development and Inside Sales with 3+ years of experience in high-paced dental and administrative environments. Proven ability to communicate effectively, present treatment plans (akin to sales proposals), and build long-term customer relationships. Detail-oriented, organized, and adaptable — skilled at managing leads, scheduling, and coordinating services with a focus on delivering excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Orthodontic Treatment Coordinator
MONARCH DENTAL-SMILE BRANDS INC
San Antonio, TX
11.2022 - Current
- Delivered compelling treatment presentations to new and existing patients, increasing treatment plan acceptance by 20%
- Maintained and followed up with a pipeline of patients to ensure continued interest and scheduling
- Managed scheduling and coordinated multiple calendars, improving clinic workflow and reducing downtime
- Interfaced with insurance companies and verified benefits to streamline patient onboarding and case approvals
Treatment Coordinator
Live Oak Periodontics & Implants
San Antonio, TX
04.2022 - 11.2022
- Presented surgical and implant treatment plans with high close rates through trust-building and clear communication
- Handled payment discussions and financing options, demonstrating sales and negotiation abilities
- Liaised with referring doctors and maintained positive interoffice communication
Office Administrator
7to7 Dental and Orthodontics
San Antonio, TX
03.2021 - 04.2022
- Scheduled appointments, confirmed leads, and coordinated dental services for high-volume practice
- Maintained accurate data entry and medical record updates in Open Dental
- Supported daily operations and resolved patient issues with professionalism
Director of First Impressions
Succession Title
San Antonio, TX
06.2020 - 01.2021
- Managed front-office responsibilities and greeted clients in a real estate title office
- Assisted with document preparation and administrative support for closings
Education
High School Diploma -
Samuel Clemens High School
06.2020
Skills
- Client Relationship Management
- Inside Sales & Case Presentation
- Cold & Warm Lead Communication
- Insurance Verification & Upselling
- CRM Software Familiarity (Open Dental, Eaglesoft, Curve Hero)
- Medical/Dental Scheduling & Records
- Multitasking in Fast-Paced Environments
- Phone Etiquette & Professional Communication
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Orthodontic Treatment Coordinator
MONARCH DENTAL-SMILE BRANDS INC
11.2022 - Current
Treatment Coordinator
Live Oak Periodontics & Implants
04.2022 - 11.2022
Office Administrator
7to7 Dental and Orthodontics
03.2021 - 04.2022
Director of First Impressions
Succession Title
06.2020 - 01.2021
High School Diploma -
Samuel Clemens High School