Jenna M. Stevens
Summary
Highly motivated and success driven leader with experience working in diverse environments in customer service, nonprofit startup and dental treatment planning. Experience in both US government and private sectors, providing consultation to C-level staff and US military Flag Officers. Excellent organizational, decision making, and communications skills. Proven ability to manage multiple tasks with competing priorities.
Overview
9
9
years of professional experience
Work History
ORTHODONTIC TREATMENT COORDINATOR
Gentle Dental
Aiea, HI
08.2024 - Current
- Created and advised patients on recommended treatment plans, and presented payment options.
- Verified insurance benefits and filed claims.
- Collected required personal, health, and insurance information for patient records.
- Answered orthodontic-related phone calls and questions, and responded in a timely manner.
DENTAL TREATMENT COORDINATOR
Gentle Dental
Aiea, HI
03.2023 - 08.2024
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Created customized treatment plans for patients based on individual needs.
- Verified patient insurance and authorizations.
- Maintained communication with healthcare providers regarding referrals and authorizations.
COMMUNITY PROGRAM/PEER NETWORK COORDINATOR
KBR
Hurlburt Field, FL
07.2021 - 02.2023
- Program Coordinator for Air Force Special Operations Command Families Forever and Commando Caregivers programs
- Derived reporting data for formative and outcome evaluations for peer and community support programs
- Established, maintained, and reported activity of peer counseling networks for members
- Conducted family orientations, outreach and referrals
- Served as Command liaison for multiple community and family support programs
- Led communication efforts on behalf of the organization utilizing a variety of media/social media
- Organized, executed, and created communication materials for community program events
- Advised AFSOC Command staff on a variety of outreach programs.
EXECUTIVE DIRECTOR
STILL WATERS MINISTRIES INC.
Destin, FL
01.2019 - 01.2021
- Helped award and administer contracts with nonprofit specialists, grant writers, social media managers, contractors, land surveyors and civil engineers
- Designed and coordinated the creation of a nonprofit women's shelter
- Built and maintained relationships with local businesses, churches, and nonprofits
- Oversaw financial reporting and business plans, including recording donations and pledges in reporting software
APPOINTMENT CLERK
EGLIN AIR FORCE BASE HOSPITAL
Eglin AFB, FL
08.2015 - 01.2019
- Maintained and input medical records electronically for medical staff and monitored patient registration
- Collaborated with 3rd party medical providers regarding enrollments, eligibility, claims and other patient referral matters
- Received calls, scheduled appointments and other clerical functions
- Supported processing of 6,000 referrals and 20,000 telephone transactions monthly
- Extensive knowledge of TRICARE regulations, CHCS, AHLTA, and HAIMS software programs
Education
BACHELOR OF SOCIAL WORK -
UNIVERSITY OF WEST FLORIDA
12.2017
Skills
- Excellent written and verbal communication skills
- Highly organized, and efficient
- Ability to work under pressure
- Flexible and self-motivated
- Ability to work independently, or as part of a team
- Proficient in many digital platforms, including Microsoft Outlook, Word, Excel, Teams, and PowerPoint
- Strong knowledge of financing options and dental payment processing
- Customer relationship building and Management
- Social Media Management
- Development and implementation of patient care plans
References
- Mrs. Lacey Gutierrez, Regional CPPNC/ Air Force Special Operation Command Headquarters Advisor, Hurlburt Field, Hurlburt Field, FL, lacey.j.gutierrez.ctr@us.af.mil, 210-415-4483
- Ms. Cathy Halprin, Retired Database Programmer, Eglin Air Force Base, Eglin Air Force Base, FL, Halprins@cox.net, 850-598-4208
- Mrs. Kaitlyn Wasko, Transportation Assistant, Eglin Air Force Base, Eglin Air Force Base, FL, 19weaver89@gmail.com, 850-217-9198
Security Clearance
Secret, 07/01/21, Active
Timeline
ORTHODONTIC TREATMENT COORDINATOR
Gentle Dental
08.2024 - Current
DENTAL TREATMENT COORDINATOR
Gentle Dental
03.2023 - 08.2024
COMMUNITY PROGRAM/PEER NETWORK COORDINATOR
KBR
07.2021 - 02.2023
EXECUTIVE DIRECTOR
STILL WATERS MINISTRIES INC.
01.2019 - 01.2021
APPOINTMENT CLERK
EGLIN AIR FORCE BASE HOSPITAL
08.2015 - 01.2019
BACHELOR OF SOCIAL WORK -
UNIVERSITY OF WEST FLORIDA
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