Maribell Castillo
Tomball,TX
Summary
Dynamic Orthodontic Treatment Coordinator with proven success at Gullick Orthodontics, enhancing patient satisfaction through exceptional customer service and effective communication. Skilled in appointment scheduling and infection control, I implemented process improvements that reduced wait times significantly, fostering a collaborative team environment and ensuring seamless patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Orthodontic Treatment Coordinator
Gullick Orthodontics
Houston, TX
10.2018 - Current
- Coordinated patient scheduling and follow-up appointments to enhance practice efficiency.
- Assisted with treatment plan presentations, ensuring clear communication of options and benefits to patients.
- Managed insurance verification processes to streamline patient onboarding and minimize billing discrepancies.
- Developed and maintained patient records using orthodontic management software for accuracy and compliance.
- Trained new staff on office procedures and patient interaction protocols to foster a collaborative environment.
- Implemented process improvements for workflow efficiency, reducing appointment wait times significantly.
- Facilitated communication between patients and orthodontists regarding treatment progress and adjustments needed.
- Organized community outreach programs to promote oral health awareness and increase practice visibility in the area.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Conducted thorough case presentations with families to ensure understanding of the treatment plan and its benefits.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Monitored patient referrals and worked with referring dentists to maintain a steady stream of new patients, contributing to the practice''s ongoing success.
- Ensured a clean and safe clinical environment by adhering to strict infection control protocols during all procedures.
- Supported team members in maintaining an organized office environment that facilitated efficient workflow.
- Streamlined appointment scheduling processes for improved efficiency and reduced wait times.
- Fostered strong relationships with local schools and organizations as part of ongoing community involvement efforts.
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Implemented efficient systems for tracking patient progress throughout the course of treatment.
- Assisted in organizing community outreach events that raised awareness about the importance of orthodontic care.
- Assisted in developing comprehensive treatment plans, ensuring patients received timely and appropriate care.
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.
- Increased overall practice productivity by effectively managing daily tasks such as answering phones, managing inventory, and ordering supplies when needed.
- Provided educational materials to patients, promoting oral health and proper orthodontic care practices.
- Contributed to practice growth through effective marketing strategies and maintaining positive relationships with referring dentists.
- Facilitated clear communication between patients, orthodontist, dental hygienists, assistants, and administrative staff for optimal care coordination.
- Managed insurance claims and billing procedures, ensuring accurate and prompt payments.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Designed dental report card to explain patient dental health status and treatment plans.
Orthodontic Assistant
Pediatric Dental Specialists
Spring, TX
07.2014 - 01.2018
- Assisted in patient preparation for orthodontic procedures, ensuring comfort and readiness.
- Maintained sterilization protocols for instruments and equipment in compliance with safety standards.
- Supported orthodontists during treatments by managing tools and materials efficiently.
- Educated patients on oral hygiene practices to enhance treatment outcomes and compliance.
- Documented patient records accurately, contributing to seamless workflow and communication.
- Collaborated with team members to improve patient scheduling processes and reduce wait times.
- Monitored inventory levels of dental supplies, ensuring availability for daily operations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
- Maintained strict compliance with infection control protocols, contributing to safe clinic environment for patients and staff.
- Conducted initial patient assessments, gathering vital information for orthodontist to create customized treatment plans.
- Assisted in minor orthodontic procedures, ensuring treatments were carried out smoothly and effectively.
- Enhanced team collaboration by actively participating in staff meetings and sharing insights on patient care improvements.
Orthodontic Assistant
Magness Orthodontics - Memorial Smiles
Houston, TX
06.2004 - 07.2014
- Assisted in patient preparation for orthodontic procedures, ensuring comfort and readiness.
- Maintained sterilization protocols for instruments and equipment in compliance with safety standards.
- Supported orthodontists during treatments by managing tools and materials efficiently.
- Educated patients on oral hygiene practices to enhance treatment outcomes and compliance.
- Documented patient records accurately, contributing to seamless workflow and communication.
- Collaborated with team members to improve patient scheduling processes and reduce wait times.
- Monitored inventory levels of dental supplies, ensuring availability for daily operations.
- Participated in training new staff on office procedures and best practices for patient care.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Aided in improving treatment completion rates through diligent monitoring of progress and timely adjustments as needed.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Supported seamless appointment scheduling by coordinating with front office staff on patient follow-ups and updates.
- Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
Dental Assistant
Stephen L Graham DDS
Houston, TX
08.2002 - 06.2004
- Assisted in patient preparation and comfort to enhance overall dental experience.
- Managed sterilization of instruments following strict infection control protocols.
- Supported dentists during procedures by providing necessary tools and materials promptly.
- Educated patients on oral hygiene practices to promote better dental health outcomes.
- Scheduled appointments and maintained organized patient records for efficient office operations.
- Collaborated with team members to streamline workflows and improve clinic efficiency.
- Monitored inventory levels of dental supplies, ensuring availability for daily operations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Cashier
Walmart
Houston, TX
10.2000 - 04.2001
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges, adhering to company policies for customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ09.2011
High School Diploma -
Aldine High School
Houston, TX05.2001
Skills
- Office administration
- Appointment scheduling
- Follow-up skills
- Case presentation
- Orthodontic terminology
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving
- Cleaning and sanitizing
- Multitasking
- Disinfection and sterilization
- Excellent communication
- Reliability
- Organizational skills
- Effective communication
- Active listening
- Patient education
- Certified in CPR/AED
- Relationship building
- Infection control proficiency
- Autoclave operation
- Self motivation
- Infection control
- CPR/AED
Certification
Registered Dental Assistant
Languages
Spanish
Native or Bilingual
Timeline
Orthodontic Treatment Coordinator
Gullick Orthodontics
10.2018 - Current
Orthodontic Assistant
Pediatric Dental Specialists
07.2014 - 01.2018
Orthodontic Assistant
Magness Orthodontics - Memorial Smiles
06.2004 - 07.2014
Dental Assistant
Stephen L Graham DDS
08.2002 - 06.2004
Cashier
Walmart
10.2000 - 04.2001
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Aldine High School