Alejandra Delgado
Bentonville,AR
Summary
Bilingual Treatment Coordinator with a proven track record of expert treatment planning skills and navigating complex medical/dental insurance denial and claim processes. Strong understanding of billing practices and managing interpretation of medical reports and dental treatment cases. Over 10 years of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Walmart Health
06.2021 - Current
- Conducts patient interviews to understand patient's oral health histories, concerns, and objectives; explaining treatment plans to patients; addressing patient concerns and answering patient questions; assisting patients in treatment priorities; and establishing plans for scheduling and payments
- Conducts financial consultations with new and existing patients when new treatment plans are presented; understanding practice policies on working with dental benefit plans; and educating patients on available dental benefits
- Handling insurance information for claim rejections, registering insurance plan information
- Introduces new patients to practice by reviewing health histories, explaining dental examinations, and describing other features about practice
- Greets and checks patients in and out before and after treatment; answering incoming calls (for example, new patient calls, emergency calls, appointment scheduling requests, records requests, patient follow ups)
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using Open Door Policy; and assisting management with correcting ethical and compliance issues and problems
- Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges
- Interpreting for patients and providers
- Provided customer service for inbound and outbound calls.
Patient Coordinator
Rock Family Dental
07.2020 - 06.2021
- Checking patients in/out, scheduling appointments, updating patient demographics
- Verifying and creating insurance plan profiles, breakdowns and claim denials
- Maintain customer accounts and record account information
- Cashier-taking payments from patients
- Handling of facility daily deposits
- Sending patient referral information, records to other clinics
- Medical Interpreter- interpreting for Spanish speaking patients
- Presenting patients with treatment plans and payment options
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Medical Support Representative
Mercy
12.2018 - 07.2020
- Receptionist-checking patients in/out, scheduling appointments, updating patient demographics (verifying insurance information for payment)
- Cashier-taking payments from patients, handling of daily facility deposits
- Responsible for sending and receiving messages from patients
- Medical Interpreter- interpreting for Spanish speaking patients
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Collaborated with interdisciplinary healthcare teams to ensure seamless coordination of care for patients.
- Enhanced overall patient experience by proactively identifying areas for improvement in medical support services.
Seasonal Cashier
Hobby Lobby
10.2018 - 12.2018
- Handle cash, credit or check transactions with customers
- Issue change, receipts, refunds, or tickets
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them and provide relevant information
- Pleasantly deal with customers to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Account Executive
Worldpay Us
02.2017 - 02.2018
- Marketing/Recruitment of new merchants to sign for service
- Install payment processing devices
- Assist merchants when issues come up, in and out of town
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided customer service for inbound and outbound calls.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Deputy Court Clerk
Bentonville District Court
06.2016 - 10.2016
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Entering citations and scheduling court dates
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
- Provided customer service for inbound and outbound calls
- Forwarding case information to attorneys
- Background record checks for employment.
Medical Support Representative
Mercy Clinic
09.2013 - 06.2016
- Receptionist-checking patients in/out, scheduling appointments, updating patient demographics (verifying insurance information for payment)
- Cashier-taking payments from patients, handling of daily facility deposits
- Responsible for sending and receiving messages from patients
- Medical Interpreter- interpreting for Spanish speaking patients
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
- Collaborated with interdisciplinary healthcare teams to ensure seamless coordination of care for patients.
- Enhanced overall patient experience by proactively identifying areas for improvement in medical support services.
- Facilitated effective communication between patients and healthcare providers, resulting in better-informed treatment decisions.
Education
No Degree - Healthcare Interpreter Program
NWACC
Bentonville, AR01.2014
No Degree - Patient Care Assistant Program
NWACC
Bentonville, AR01.2009
No Degree - Certified Nursing Assistant Program
NWACC
Bentonville, Ar01.2009
Skills
- Certified Medical Spanish Interpreter
- Administrative Support
- Customer Service
- Time management
- Communication
- Adaptability
- Data Entry
- Positive attitude and enthusiasm
- Proficient in Microsoft Word, Excel, Outlook
- Front desk operations
- Conflict Resolution
- Proficient in Epic, Dentrix, Braid programs
Certification
Certified Spanish Medical Interpreter
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Walmart Health
06.2021 - Current
Patient Coordinator
Rock Family Dental
07.2020 - 06.2021
Medical Support Representative
Mercy
12.2018 - 07.2020
Seasonal Cashier
Hobby Lobby
10.2018 - 12.2018
Account Executive
Worldpay Us
02.2017 - 02.2018
Deputy Court Clerk
Bentonville District Court
06.2016 - 10.2016
Medical Support Representative
Mercy Clinic
09.2013 - 06.2016
No Degree - Healthcare Interpreter Program
NWACC
No Degree - Patient Care Assistant Program
NWACC
No Degree - Certified Nursing Assistant Program
NWACC
Certified Spanish Medical Interpreter
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