Deja J. Rials
Chicago,IL
Summary
Ambitious, resourceful Dental Coordinator with 5+ years experience managing various insurance aspects. Proficient in implementing and maintaining quality assurances and effective communication with all shareholders (patients, clinicians, insurance companies and team members). Passionate in expanding skill sets, supporting team members and creating systems that work toward quality patient experiences. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Seeking to leverage strong leadership skills and insurance expertise by strengthening patient payor relationships.
Overview
6
6
years of professional experience
Work History
Lead Treatment Coordinator
Walmart Health
06.2022 - Current
- Identifying customer and operational needs.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Laid out potential payment plans for patients.
- Cross-trained existing employees to maximize team agility and performance.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Coordinated special projects and managed schedules.
- Established rapport and relationships with patients and external partners to cross-train and support dental staff.
Treatment Planning Coordinator
Radford Family Dental Inc
01.2020 - 05.2022
- Responsible for some internal accounting duties that support practice’s goals for profitability as well as running reports for account receivables
- Effectively communicate and develop strong working relationships with Doctors and promote teamwork through cooperative and professional behaviors.
- Relaying in depth detail to patients pertaining to Insurance Companies.
- Present case fees and financial options to patients to navigate choices to say “yes” in lieu of different dental options that best reflect their financial capabilities.
- Proactively communicating with Clinical Staff.
- Assisting with recruitment personnel
- Led comprehensive staff member training covering key topics.
- Overseeing digital markets for Dental Practices including but not limited to, Social Media and Website.
- Followed up with delinquencies and past due balances with patients accounts.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions, between 25-30 per day.
- Aided colleagues, managers and customers through regular communication and assistance.
- Saved hundreds of dollars by implementing cost-saving initiatives that addressed long-standing problems.
Administrative Clerk
Municipal Employee Annuity Benefit Fund
08.2018 - 02.2019
- Modeled effective communication skills and conflict resolution
- Assisted Office Manager with monthly retirement board meetings including physical and virtual meeting set-up and operations, accurate note taking, meeting material dissemination and action item follow-up
- Logged all documents in accordance with specified document retention policy
- Provided professional customer service
- Answered phone inquiries, scheduled appointments and responded to benefit related requests
- Proficient with Microsoft Office programs including Word, Excel, PowerPoint, Access and Outlook
- Experience with Zoom and Microsoft Teams
- Provided administrative support to all areas of Fund operations and day-to-day communication with other staff members, fund members and officials.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Education
Bachelor of Arts - Church Leadership, Minoring in Intercultural Studies, Leadership, Intercultural Studies
Southwestern Assembly of God University
05.2019
Skills
- Administrative Support
- New Hire Training
- Insurance Coordination
- Technical Proficiency
- Managing Operations and Efficiency
- Interpersonal Communication Skills
- Epic Super User
- Organizational Skills
- Data Communications
- Claim Verifications
- Operational Efficiency
- Leadership and Change Management
- Project Management
- Partnership Development
Timeline
Lead Treatment Coordinator
Walmart Health
06.2022 - Current
Treatment Planning Coordinator
Radford Family Dental Inc
01.2020 - 05.2022
Administrative Clerk
Municipal Employee Annuity Benefit Fund
08.2018 - 02.2019
Bachelor of Arts - Church Leadership, Minoring in Intercultural Studies, Leadership, Intercultural Studies
Southwestern Assembly of God University
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