ABOU CONDE
Tech Support
Sacramento,CA
Summary
Versatile professional with experience spanning technical support at Primus and healthcare management. Excelled in troubleshooting, patient care coordination, and enhancing operational efficiencies. Demonstrated exceptional phone etiquette and proactive problem-solving, significantly improving service delivery. Skilled in maintaining critical medical and IT inventories, ensuring seamless operations.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Primus
10.2020 - 04.2023
- Provide first-level support for IT-related issues via help desk tickets, phone calls, and in-person requests.
- Troubleshoot and resolve hardware and software problems on various operating systems including Windows, MacOS, and Linux.
- Upselling Router-Modem-Digital Home Phone-Landline-Email-Voice-Mail-TV-CCTV . Cables and DSL services
- Manage user accounts and permissions in accordance with company policies using tools like ServiceNow or Remedy.
- Document issues and resolutions in the ticketing system to maintain accurate records for future reference.
Medical Manager
Action Contre Covid-19
12.2019 - 09.2020
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Medical Assistant
Agil Guinee
04.2017 - 06.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
MBA - Business Administration And Management
ISSEG GUINEA
Conakry, Guinea02-2013
Skills
- Management Internet services Marketing Decision Making English teacher Teamwork Website Designing Communication MS-Office: Word,Excel PowerPoint,Photoshop CoralDraw,Outlook
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Technical Support Representative
Primus
10.2020 - 04.2023
Medical Manager
Action Contre Covid-19
12.2019 - 09.2020
Medical Assistant
Agil Guinee
04.2017 - 06.2018
MBA - Business Administration And Management
ISSEG GUINEA
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