ABOUBAKER A. ALI
Scarborough,USA
Summary
Dedicated and detail-oriented cybersecurity professional with hands-on experience in risk assessment, incident response, and technical troubleshooting. Set to graduate with a Bachelor of Science in Cybersecurity, concentrating in Data Analytics, in November 2024. Actively pursuing CompTIA Security+ and Network+ certifications to enhance expertise in network security and compliance. Skilled in utilizing SIEM tools, vulnerability testing, and the CIA triad to protect data and infrastructure. Bilingual in Somali and proficient in Arabic and French, offering strong communication skills and a multicultural perspective. Committed to implementing effective security solutions and optimizing operational efficiency within diverse IT environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telesitter
MaineHealth
11.2023 - Current
- Monitor patient safety, respond promptly to alerts, and ensure compliance with internal policies
- Leverage real-time data analysis to maintain operational security and patient safety
- Document and escalate events as needed, following established security protocols
Technical Support Specialist
Anthology
07.2023 - 09.2023
- Provided remote troubleshooting and managed system performance for international users
- Enhanced support efficiency through detailed interaction records
- Focused on resolving technical issues while upholding security standards
Tech/Customer Service Representative
Charter Communications Services - Spectrum
06.2022 - 01.2023
- Delivered technical support via phone and chat, achieving a 90% first-contact resolution rate
- Assisted users with access and security on web-based and mobile platforms
- Managed and documented calls through the UCL support ticketing system
Education
Bachelor of Science (B.S.) - Cybersecurity, Concentration in Data Analytics
Southern New Hampshire University
Manchester, NH11.2024
Skills
- CIA Triad
- SIEM
- Vulnerability Testing
- Troubleshooting
- IT Support
- Network Security
- Governance, Risk, and Compliance (GRC)
- Cloud Security (Microsoft Office 365)
Websites
Certification
- CompTIA Security+, In Progress
- CompTIA Network+, In Progress
- Continuous learning in Cybersecurity, IT, and Compliance
Languages
Arabic
Limited Working
Somali
Native or Bilingual
French
Limited Working
Timeline
Telesitter
MaineHealth
11.2023 - Current
Technical Support Specialist
Anthology
07.2023 - 09.2023
Tech/Customer Service Representative
Charter Communications Services - Spectrum
06.2022 - 01.2023
Bachelor of Science (B.S.) - Cybersecurity, Concentration in Data Analytics
Southern New Hampshire University
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