ABRAHAM AGYEMAN BADU
SOUTH AMBOY,NJ
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
Work History
SITA IT TECHNICIAN
Essintial
10.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Airport Passenger Service Agent
SPIRIT AIRLINES
08.2023 - Current
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Logistics Shipping Coordinator
TRANS ATLANTIC CONTAINER LINES
02.2020 - 09.2023
- Oversaw warehouse crew stocking inventory and preparing loads.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Reviewed paperwork to determine priorities and set schedules.
Trainee Technician
MA SERVICE
06.2019 - 09.2019
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Chemical Technician
MONTEBELLO SPA
05.2013 - 06.2018
- Recorded test results using variety of chemistry-specific software programs.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Assessed organic and inorganic compounds to identify chemical properties.
- Developed experimental formulae to support leather operations.
- Tracked experimental results, coordinated data reviews and produced detailed reports.
- Restocked laboratory workstations and sterilized surfaces, maintaining readiness for project requirements.
- Automated reactor control system for precise control of polymerization and batching processes.
- Established standard operating procedures for safe and effective operation of chemical testing setups.
- Inspected and performed basic maintenance on laboratory equipment.
Travel Agency Manager
PRIVELAGE TRAVEL AGENCY
03.2009 - 09.2013
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Commercial Sales Agent
AGENZIA PASSION
06.2008 - 08.2009
- Analyzed and negotiated phone providers and terms and conditions.
- Performed other duties to support goals and objectives of relationship management teams.
Education
High School Diploma -
MARCONI
ITALY,VERONA07-2012
Skills
- First Aid Training
- Passenger Assistance
- Special Needs Support
- Check-in procedures
- Exceptional communication
- Customer Service Management
- FAA Regulations
- Cultural Sensitivity
- Computer Terminal Operations
- Flight logs proofing
- Departures management
- Check-in processes
- Fare computing
Languages
Italian
Full Professional
Timeline
SITA IT TECHNICIAN
Essintial
10.2024 - Current
Airport Passenger Service Agent
SPIRIT AIRLINES
08.2023 - Current
Logistics Shipping Coordinator
TRANS ATLANTIC CONTAINER LINES
02.2020 - 09.2023
Trainee Technician
MA SERVICE
06.2019 - 09.2019
Chemical Technician
MONTEBELLO SPA
05.2013 - 06.2018
Travel Agency Manager
PRIVELAGE TRAVEL AGENCY
03.2009 - 09.2013
Commercial Sales Agent
AGENZIA PASSION
06.2008 - 08.2009
High School Diploma -
MARCONI
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