Abraham Aleman
Tampa
Summary
Relationship-focused banking professional with 3 years of experience in consumer banking and financial services. Skilled in guiding clients through tailored credit and deposit solutions, supporting loan applications, and deepening relationships through proactive needs assessments. Known for professionalism, bilingual communication, and a commitment to exceptional client experiences.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Member Relationship Officer
GTE Financial Credit Union
Tampa
03.2025 - Current
- Supported members with consumer lending, credit card, and deposit products to achieve financial goals.
- Reviewed credit reports, verified documentation, and guided clients through loan approvals.
- Strengthened member retention by delivering personalized financial solutions and follow-up service.
- Collaborated with internal teams to streamline branch processes and maintain high service standards.
Collection Specialist
JPMorgan Chase
Tampa
11.2024 - 03.2025
- Negotiated repayment options with empathy and professionalism, maintaining client trust while achieving recovery goals.
- Handled high-volume inbound/outbound calls, consistently meeting performance metrics.
- Balanced assertiveness with compassion to preserve long-term client relationships.
Associate Banker
JPMorgan Chase
Tampa
09.2022 - 11.2024
- Built rapport with clients to uncover opportunities in checking, savings, and credit products.
- Executed complex transactions including wires, stop payments, and account maintenance.
- Recognized by management for maintaining branch compliance and achieving sales goals.
- Ensured a welcoming environment by greeting every customer promptly and by name.
Sales Advisor
Best Buy Co., Inc.
Tampa
08.2021 - 12.2023
- Advised clients regarding accounts, pricing schedules and financing options.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Maintained current knowledge of applicable sales and product changes to provide the best possible service.
Education
Associate of Business Administration -
Hillsborough Community College
Tampa, FL 10.2023 - 10.2025
Skills
- Problem resolution
- Team collaboration
- Client retention
- Cross-selling techniques
- Customer relationship management
- Compliance monitoring
- Account maintenance
- Performance tracking
Certification
- Social Media Strategist, CIW
- Food Manager Certification
- ServSafe
Languages
- English, Bilingual/Fluent
- Spanish, Bilingual/Fluent
- Portuguese, Conversational
Timeline
Member Relationship Officer
GTE Financial Credit Union
03.2025 - Current
Collection Specialist
JPMorgan Chase
11.2024 - 03.2025
Associate of Business Administration -
Hillsborough Community College
10.2023 - 10.2025
Associate Banker
JPMorgan Chase
09.2022 - 11.2024
Sales Advisor
Best Buy Co., Inc.
08.2021 - 12.2023