Abraham Amaro

Interact with customers via phone, email, online chat, or social media to provide information, answer questions, and resolve concerns. Troubleshoot and de-escalate issues, ensuring efficient and positive customer experiences.

Responsible for serving as the primary point of contact for FPL customers, handling a high volume of inbound and outbound calls related to billing inquiries, service issues, and account management. Utilized company software and resources to efficiently and accurately resolve customer problems and provide exceptional service. Maintained up-to-date knowledge of company policies, products, and services to ensure customer satisfaction.

Responsible for overall restaurant profitability, operations, and guest satisfaction through team leadership, financial management, and adherence to brand standards. Key duties include driving sales, managing inventory and staff, ensuring food safety and cleanliness, and developing the restaurant team.